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Get a harmonized experience with SAP ONE Support

Get the consistent and seamless support you need for all your SAP solutions, regardless of how they’re deployed – in the cloud, on-premise, or in hybrid scenarios. The SAP ONE Support program drives simplicity by harmonizing our support offerings and dramatically reducing the complexity of managing hybrid landscapes. No matter how your software is deployed, you’ll get the same superior level of support you expect from SAP.

Learn more about SAP ONE Support from SAPInsider

SAP Enterprise Support

With SAP Enterprise Support you can expect proactive and preventive support across all deployment scenarios and the complete lifecycle. Discover how our team can help you optimize operations with less budget – freeing up more resources for innovation. 

SAP Preferred Care

Gain deeper access to the extended support and expertise needed for your major transformations, such as deploying SAP S/4HANA software.

SAP ActiveEmbedded

SAP ActiveEmbedded offers a unique combination of on-site and off-site support. Our embedded support experts and global team of engineering professionals will help you drive success through the implementation, operations, and innovation life cycles.

SAP MaxAttention

Enter into a long-term partnership that combines a focus on the big-picture for you and your business success with great attention to technical details.


SAP S/4HANA Service Packages

Get fast and effective support for implementations of SAP S/4HANA and provide a base for adopting future innovations with new service packages from the SAP Digital Business Services organization. These offerings help orchestrate and deliver the power of SAP S/4HANA in the cloud, on premise, or as a hybrid solution – removing complexities and dramatically simplifying your system landscape.

Make your move to the cloud easier

Get the expert guidance you need to build your cloud strategy and make your journey to the cloud easier. Learn how the SAP ONE Support program, delivered with our SAP Enterprise Support offering, can help you create a self-paced roadmap.

Get full value from your IT – faster

Learn more about the SAP ONE Support program and the organization that helps SAP customers maximize value through our support portfolio – in this interview with SAP SVP Augusto Abbarchi, Head of Global Maintenance Go-to-Market.

Increase the value of SAP support

How can you maximize the value of support offerings from SAP? With SAP Solution Manager. The application provides a direct link to SAP Digital Business Services – which makes it easy to proactively detect and resolve IT issues.

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