Family Dollar Stores, Inc.
Customer Snapshot: Overview
2 hours: time in each store to completely deploy new POS -and train employees.
Family Dollar Stores offer everyday consumer basics at very affordable prices. While rapid growth resulted in over 4,400 stores in the last decade, they required help to bring them up to speed with Point-of-Sale and analytics capabilities in order to keep up with the competition and prosper.
Family Dollar Stores, Inc.
Number of Employees
Line of Business
SAP Business Planning and Consolidation, SAP Point-of-Sale (SAP POS), SAP POS Store Data Transfer for Retail
Matthews, North Carolina, USA
Aster Group (www.astergroup.com)
Customer Snapshot: History
Customer Snapshot: Business Model
Now, Much More of a One-Stop Shop
A few years ago, the stores started carrying a wide array of brand name food products at discount prices, which put Family Dollar into a whole new retail segment. No longer just a store to run in for pens, fertilizer, and a tape measure for a bargain – now mom can check off most of her grocery list, too.
Adapting to Customer's Needs.
Customer Snapshot: Success Strategy
Family Dollar wanted to broaden its merchandise assortment, increase the types of tender accepted, and integrate its point-of-sale (POS) equipment with backend software. Further, they wanted to not only complete annual budget and forecasts quickly and accurately, but also to analyze their 7,400 store portfolio and plan accordingly to meet shoppers’ current and future demands. This vision required one version of the truth, standard templates, and process flow.
On top of deploying new POS and analytics technology in 7,400 stores, it had to be done without interrupting business hours.
SAP and Aster Group were able to offer Family Dollar exactly what they were envisioning:
Enter SAP: The SAP Experience
No Small Thing
The complexity of operating a retail chain across the United States should not be underestimated. The SAP® Point-of-Sale application has allowed us to operate effectively in this increasingly complicated and competitive world.–Josh Jewett, CIO, Family Dollar Stores, Inc.
Implementing the SAP® Point-of-Sale application as part of a multiyear investment to create its “Store of the Future” helped Family Dollar Stores become more competitive while establishing an infrastructure to support continuing growth and profitability. The SAP Business Planning and Consolidation application only complemented the benefits from the POS implementation. With improved financial performance management, Family Dollar can now quickly assess performance of the store portfolio, allowing them to budget strategically and to manage risks appropriately.
Now, even though they added complexity to their system, the process is actually simpler—and allows Family Dollar to steadfastly support its value and convenience principles.
Better Business: Benefits
Sometimes it’s the unforeseen benefits that feel even better. Family Dollar consolidated 20 different data sources into one view of the truth with SAP Business Planning and Consolidation, which allows them to make better decisions. Further, 17% faster customer throughput not only meant a better customer experience—but also enabled the reduction of registers in 1,200 stores.
That’s amazing, considering the greater number of complexities added to transactions to allow multiple tenders, promotions, and coupons.
17% faster customer throughput comes from the ripple effect of benefits.
Better Business: Lessons Learned
It’s a real asset to have a tool that you can configure to adapt to each state’s taxes and regulations.–Josh Jewett, CIO, Family Dollar Stores, Inc.
Better Business: Run Simple
But even more important is the ability to meet their customers’ expectations. Shoppers can now choose from multiple payment options like food stamps, credit, debit, and medical benefits cards. They can also redeem coupons and receive promotions at the point of sale.
From a broader array of products to more convenient payment options.