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Deliver effortless customer service

Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP software. Give your call center and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.

8 top lessons from a customer service guru

Learn how to gain your customers’ confidence and loyalty by engaging them with credible, collaborative, and consistent service excellence – across all channels.

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Explore SAP solutions and expertise for customer service


It’s time to transform customer service

Post-purchase experiences are having a bigger-than-ever impact on revenue. Read this TSC report to discover how forward-thinking organizations are transforming service to protect – and drive – profits.

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Can your customer service organization compete?

Organizations report a 16% boost in customer satisfaction when analytics and social listening tools are used for in-depth trend and performance analysis.* How does your company compare?

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See what our customers are saying


Survey: Using social media tools for service

Social Media Today recently conducted a survey on the use and effectiveness of social media tools for customer service. Discover how customer support teams are using social listening and CRM software to offer a better customer experience and drive higher engagement and revenue.

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The value of social CRM in service and support

Learn how organizations are using social media monitoring tools to offer better customer care and improve performance. This IDC white paper describes how enterprise social networks and collaborative CRM solutions can add business value to existing customer service processes.

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Service excellence: Engage more customers

What if your customer service organization could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call center software and other SAP solutions to win over your demanding customers.

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Explore the hottest topics in customer service


Beyond the Cart - Got Service 

A checklist for your commerce success congratulations! You’ve got a fantastic ecommerce site. Maybe business is going so…



Unlock the full power of your customer
service software with SAP Services

Accelerate innovation and maximize the true value of your call center and customer service solutions with SAP Services. We have 15,000+ trained and certified consultants who can draw on 40 years of experience with hundreds of thousands of customers – and they’re eager to help. It’s the easiest way for you to get the end-to-end solutions you need to achieve your most important business outcomes and stay competitive. SAP Services can help your business:


Support your IT goals so you can focus on strategic customer service opportunities

Deliver end-to-end customer service solutions with reduced complexity

Leverage the power of the cloud with unmatched speed and expertise

Enhance your existing service solutions with best-in-class knowledge transfer and support


SAP Training & Education

Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your company. Our full suite of software training and education courses and certifications can help you maximize the power of your SAP solutions.

How Do You Score on Customer Service?

Customers now expect organizations to provide a great omni-channel CRM experience. In this episode of SAP Coffee Break with Game-Changers, learn how your company can keep pace in the rapidly evolving world of customer service.

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