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Selling Through Contact Centers Solutions

Deliver real-time offers based on smart recommendations to boost cross-sell, up-sell, revenue, and customer satisfaction

Optimize inbound and outbound sales processes by giving your contact center the power to collaborate with internal teams. Equip call center agents with the customer insight needed to make real-time offers based on intelligent recommendations. As a result, you can improve cross-sell and up-sell success, increase profitability, and enhance customer satisfaction.

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Solution Capabilities

Included Capabilities

Inbound/Outbound Contact Centers

Improve performance with unified inbound and outbound contact centers

Deliver high-quality, consistent service across all channels with solutions for inbound and outbound contact centers. With SAP software you can:

  • Integrate multichannel contact centers with other SAP and third-party software
  • Unify your inbound and outbound contact handling and real-time monitoring processes
  • Increase customer satisfaction, cost savings, and revenue streams
  • Align marketing and sales targets in your telesales initiatives

SAP Contact Center

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Order Capture Through Contact Centers

Gain a complete view of customer information with order capture through contact centers

Create and view sales orders outside of the back office with cloud-based software for order capture through contact centers. Use this software from SAP to:

  • Offer direct access to back-office ERP functions for ordering and quoting so you can create accurate orders and manage them efficiently from any location
  • Keep up to date on order status by searching sales order documents in real time
  • Support order-related customer issues by attaching sales documents to service tickets

SAP Contact Center

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Customer Acquisition Through Contact Centers

Personalize services to keep sales pipelines full and flowing

Support high-performing inbound and outbound sales and service with SAP software for customer acquisition through contact centers. By providing tools for agent guidance and contact center operations, the software helps improve customer data accuracy and enables agents to qualify leads, capture customer and marketing-related data, and conduct sales. Make the contact center a hub for delivering compelling product and service recommendations that improve revenue and increase market share.

SAP Hybris Cloud for Customer

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Real-Time Offer Management

Cross-sell and up-sell with relevant offers during every customer interaction

Enrich existing customer relationships and retain them for a lifetime with real-time offer management solutions from SAP. Support informed interactions with a self-learning, multichannel recommendation engine that tracks buying behavior and responses to previous offers. By making intelligent, real-time recommendations, you can promote next-best offers and actions that your customer most likely wants.

SAP Hybris Marketing Recommendation

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Unified Agent Desktop

Deliver the next generation agent desktop to your service organization

Enable customer service communication across a unified communication center. Efficiently monitor, control and manage contact center operations in real-time.  Provide a unified agent experience across all interaction channels with multi-channel service ticketing.

SAP Hybris Service Engagement Center

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Drive sales: Streamline your contact center

Retailers focus on an often-overlooked sales channel that can dramatically enhance customer experiences. Explore how to streamline contact-center operations to improve visibility across customer touch points increasing sales and enhance loyalty.

Service excellence: Engage more customers

What if your customer service organization could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call center software and other SAP Hybris solutions to win over demanding customers.

Have a small team?

Need a robust CRM solution for a small team? SAP Digital CRM is for you. Try it for free today. Then after 30 days, choose to continue with a $23 per user per month. It offers robust, enterprise-grade capabilities, it's flexible and scales with your business.

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Take the fast lane with rapid deployment

Our integrated, quick-to-deploy CRM solution can get you up and running in a matter of weeks with the functionality you need to rapidly attract prospects, consistently retain customers, and close more deals.

Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organizations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.

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Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology 

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Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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See SAP Hybris Service Solutions

Deliver end-to-end customer service. Visit SAP Hybris at booth #523 at Call Center Week - June 27-July 1 in Las Vegas and view our demos.

SAP Contact Center TCO analysis

View comparison of the total cost of ownership (TCO) of SAP Contact Center software with non-SAP systems. Explore benefits of a platform integrated with CRM software to improve customer satisfaction and performance of sales, service, and marketing functions and reduced IT costs.
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