Call Center Sales Software | Contact Center Management | SAP
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Selling Through Contact Centers Solutions

Deliver real-time offers based on smart recommendations to boost cross-sell, up-sell, revenue, and customer satisfaction

Optimize inbound and outbound sales processes by giving your contact center the power to collaborate with internal teams. Equip call center agents with the customer insight needed to make real-time offers based on intelligent recommendations. As a result, you can improve cross-sell and up-sell success, increase profitability, and enhance customer satisfaction.

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Solution Capabilities

Included capabilities

Inbound/Outbound Contact Centers

Improve performance with unified contact center operations

Deliver high-quality, consistent service across all channels – with SAP software for inbound and outbound contact centers that integrates multichannel contact centers with other SAP and third-party software. Unify your inbound and outbound contact handling and real-time monitoring processes. Align marketing and sales targets in your telesales initiatives for increased customer satisfaction and greater cost savings and revenue streams.

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Order Capture Through Contact Centers (Cloud)

Stay up to speed on order capture outside your back office

Create and view sales orders outside of the back office with cloud-based software for order capture from SAP. The software offers direct access to back-office ERP functions for ordering and quoting, so you have everything you need create accurate orders and manage them efficiently from any location. Keep up to date on order status by searching sales order documents in real time, and support order-related customer issues by attaching sales documents to service tickets.

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Customer Acquisition Through Contact Centers (Cloud)

Personalize services to keep sales pipelines full and flowing

Support high-performing inbound and outbound sales and service with SAP software for customer acquisition through contact centers. By providing tools for agent guidance and contact center operations, the software helps improve customer data accuracy and enables agents to qualify leads, capture customer and marketing-related data, and conduct sales. Make the contact center a hub for delivering compelling product and service recommendations that improve revenue and increase market share.

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Real-Time Offer Management

Cross-sell and up-sell with relevant offers during every customer interaction

Enrich existing customer relationships and retain them for a lifetime with real-time offer management solutions from SAP. Support informed interactions with a self-learning, multichannel recommendation engine that tracks buying behavior and responses to previous offers. By making intelligent, real-time recommendations, you can promote next-best offers and actions that your customer most likely wants.

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Drive Sales: Streamline Your Contact Center

Retailers focus on an often-overlooked sales channel that can dramatically enhance customer experiences. Explore how to streamline contact-center operations to improve visibility across customer touch points increasing sales and enhance loyalty.

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Aberdeen Report: Agent Desktop Optimization

Agents spend about 26% of their time during each customer interaction searching for relevant data. Aberdeen reveals business processes and technologies that top-performing companies use to give agents relevant and timely information through their desktop.

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Take the Fast Lane with Rapid Deployment

Our integrated, quick-to-deploy CRM solution can get you up and running in a matter of weeks with the functionality you need to rapidly attract prospects, consistently retain customers, and close more deals.

Run Simple with SAP Service and Support

Make sure your SAP solutions meet your business needs simply and seamlessly – with help from SAP Service and Support. Our 30,000+ consultants have unparalleled product knowledge, technology expertise, and experience across 25 distinct industries.

We’ve recently refined the way we engage with customers, to make it even easier for you to drive transformation and simplify your business. Whether you want to speed up implementation, move to the cloud, customize your solution, optimize IT, or do something completely different – the SAP Service and Support team is here to make it happen.

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Develop an innovation road map specific to your business objectives

Use best practices, technology, and accelerators to adopt the right solution approach

Choose a premium engagement to tackle highly complex and risky scenarios

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Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

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View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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TCO Analysis of SAPs Contact Center Solution

See a comparison of the total cost of ownership (TCO) of SAP Contact Center software with non-SAP systems. Explore benefits of a platform integrated with customer relationship management to improve customer satisfaction and performance of sales, service, and marketing functions along with reduced IT overheads.

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