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Subscription Billing and Revenue Management

Monetize digital transformation through high-volume, subscription billing and revenue management

Play to win in today's digital services marketplace with software for high-volume, subscription billing and revenue management. Our software can help you:

  • Exploit fast-moving market opportunities by quickly changing customer pricing and partner revenue-sharing models
  • Launch customer-centric subscription offers that set you apart from competitors
  • Ramp up efficiency to integrate the order-to-cash process and deliver low TCO
  • Improve visibility from customer management to revenue recognition

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Solution Capabilities

Included Capabilities

Subscription Order Management

Boost average revenue and reduce churn with subscription order management

Engage B2C or B2B customers with a consistent experience across all touch points with subscription order management solutions. SAP software will help you:  

  • Acquire new customers with targeted subscription offers
  • Find the right mix of products, projects, recurring and on-time services, and usage charges for customers
  • Change existing subscriptions quickly to lower your customer churn rate
Pricing Simulation

Optimize revenue with pricing simulation before launching new products

Gain insight into the effects of pricing strategies on new products or services, before committing resources to their launch, with pricing simulation. With SAP software, your company can:

  • Build and test any pricing strategy for any product or service
  • Increase the accuracy of revenue projections
  • Reduce business risk

SAP Hybris Billing, pricing simulation

Billing Mediation

Simplify data access across networks with billing mediation

Collect data from a wide range of data sources and network technologies with billing mediation solutions. SAP software allows your company to:

  • Filter, transform, and consolidate data feeds into required formats before routing to applications
  • Support real-time and batch processing
  • Eliminate the need for multiple, disparate solutions and significantly reduce costs
  • Respond quickly to new market challenges with an intuitive user interface

SAP Hybris Billing, mediation by DigitalRoute

Service Control

Deliver a better subscriber experience with real-time service control

Improve customer service with service control solutions that work in real time. With SAP software your company can:

  • Collect and process data from a wide range of data sources and network technologies
  • Count and aggregate service usage events and react on predefined thresholds or limits
  • Send event summaries directly to a rating and charging system
  • Bring real-time, subscriber-centric control closer to the operational service platforms

SAP Hybris Billing, service control by DigitalRoute

Pricing and Charging

Bringing competitive customer and partner offers to market with flexible pricing management

SAP software defines pricing schemes for services and related partner revenue sharing. It then places these models into production quickly and rates each transaction in real time. By allowing non-IT personnel to quickly make pricing changes, service providers can create competitive pricing offers to seize market opportunities. And that translates into increased profitability, customer loyalty, and a strong competitive edge in a highly demanding marketplace.

SAP Hybris, charging


Simplified invoicing that enhances cash flow and customer care

SAP software pulls together information from several billing streams and individual-rated events. This functionality enables service providers to consolidate charges into a single invoice and give a complete view of the customer. Providers can accommodate partnerships with third parties and ramp up new services by clearly delineating which party is responsible for any given charge. They can also manage sophisticated rules for invoice-level discounting. By greatly simplifying complex billing processes, providers can give customers a single, consolidated invoice, while delivering better, more personalized services.

SAP Hybris Billing, invoicing

Flexible Solution Billing

Simplified billing that enhances cash flow and customer satisfaction

With SAP software for flexible solution billing, professional services firms can bill for packaged offerings (services, projects, and products) with one, consolidated invoice - providing customers with the simplified billing they demand. Supporting a configurable invoicing process, the software provides full control over the billing process as well as the capability to personalize an invoice before it is sent to the customer. This level of control helps ensure accurate and timely billing to reduce days sales outstanding (DSO).

SAP Hybris Billing, flexible solution billing

Receivables Management and Payment Handling

Accounting, controlling, and reporting of high volumes of financial transactions

SAP software considers every possible payment channel and provides sophisticated and flexible clearing control. This functionality enables billing professional to assign individual clearing strategies, automate payment reconciliation, and generate reports aligned with accounting principles. Processing payments in a highly automated manner enables the billing team to reduce days sales outstanding and processing costs. As a result, customer satisfaction increases because payments are accurately and quickly processed while collections target the proper customers.

SAP Hybris Billing, customer financials

Credit and Collection Management

Informed credit decisions and collections processing that are tailored to individual customer profiles

SAP software delivers reliable, comprehensive credit scoring of new and existing customers based on historical customer data integrated with external credit rating agencies. It fully automates routine tasks in the collections process for mass volumes of customers, such as the calculation of interest payments. Billing personnel can change and continuously optimize collections strategies by using Champion/Challenger analysis as well as in-house teams and external collections agencies. A complete picture of the credit and collection history of new and existing customers enables providers to reduce days sales outstanding and the risk of nonpayment, while retaining loyal customers.

SAP Hybris Billing, customer financials

Financial Customer Care and Dispute Management

A complete view of customer financial information to quickly answer inquiries and resolve disputes

SAP software provides call center staff with a complete view of customer financial information, outstanding bills, bill details, and payment history. Agents can quickly make adjustments, modify customer contracts, change payment details, set up installment plans, create credit notes, or mark disputed items as locked to exclude them from automated collections processing. As a result, the volume of support calls decrease and disputes are handled in less time with less cost. And for customers, that means they have another reason to stay loyal: rapid and complete support from knowledgeable call center agents.

SAP Hybris Billing, customer financials


Monetizing Digital Transformation

Blending the physical and digital worlds to generate new revenue streams.

Omni-Channel Engagement

Learn how to weave all touch points together with your existing channels to deliver the perfect customer experience.


Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organizations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


SAP Hybris Billing wiki

We have started SAP Hybris Billing wiki web page to improve customer experience. You will find the SAP Hybris wiki page a wealth of detailed product information including your dedicated SAP Hybris Billing customer space as the central source of information.

Business Model Innovation

Discover an innovation framework for an “employee-sourcing” strategy. It appears to me that this approach can be a way to orchestrate different parts of an organization around a common theme, with a common score,  

Adobe Puts Customers First

Hear how Adobe Systems Inc. is gaining a competitive advantage by delivering the best customer experience along with new subscription and usage-based business models for a successful digital transformation.

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