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Billing and Revenue Innovation Management Solutions

Create profitable digital services with flexible pricing and watertight revenue management

Play to win in today’s digital services marketplace with SAP software for billing and revenue management. Rapidly launch customer-centric subscription offers that set you apart from the competition. Exploit fast-moving market opportunities by quickly changing customer pricing and partner revenue-sharing models. Ramp up efficiency with a billing and revenue management solution that integrates the entire consume-to-cash process and provides a low total cost of ownership.

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Solution Capabilities

Included capabilities

Sales and Order Management

Boost average revenue per customer and reduce churn

Engage B2C or B2B customers with a consistent experience across all touch points with SAP software for sales and order management. Acquire new customers with targeted subscription offers that contain the right mix of products, projects, recurring and on-time services, and usage charges – all on one quote and on one contract. Make changes to existing subscriptions quickly to lower your customer churn rate.

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Convergent Pricing Simulation

Optimize revenue by knowing how pricing strategies will impact the business

Build and test a pricing strategy for any product or service with convergent pricing simulation solutions from SAP. By quickly testing pricing strategies before committing resources for a launch, you can increase the accuracy of your revenue projections while mitigating business risk.

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Convergent Mediation

Support new business models by making data access easier across networks

Respond to new market challenges quickly by using convergent mediation solutions from SAP. Filter, transform, and consolidate data feeds into required formats before routing it to applications for billing, fraud management, service assurance, and analytics. By supporting real-time and batch processing on a single platform, you can reduce the number of integration points for managing data across networks, eliminate the need for various disparate solutions, and lower costs.

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Convergent Charging

Deliver competitive offers with flexible pricing

Define pricing schemes for services and related partner revenue-sharing with convergent charging solutions from SAP. Enact these models quickly and rate each transaction in real time. By allowing non-IT personnel to make pricing changes quickly, your business can seize market opportunities with competitive offers. And this translates into increased profitability, customer loyalty, and a strong competitive edge in a highly demanding marketplace.

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Convergent Invoicing

Simplify invoicing to enhance cash flow and customer care

Give customers a single, consolidated invoice – while delivering more personalized services – with convergent invoicing solutions from SAP. Pull together information from several billing streams and individual-rated events to obtain a complete view of the customer and manage sophisticated rules for invoice-level discounting. You can even accommodate third-party partnerships and ramp up new services by clearly delineating which party is responsible for any given charge.

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Receivables Management and Payment Handling

Deliver a healthy cash flow and top-notch service with receivables management and payment handling

Assign individual clearing strategies, automate payment reconciliation, and generate reports that adhere to accounting principles – all with receivables management and payment handling solutions from SAP. Give your billing team the tools and automation needed to reduce days sales outstanding and processing costs while targeting the right customers for collections. And for the business, this translates into a higher level of customer satisfaction.

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Credit and Collection Management

Tailor credit decisions and collections processing to each customer’s profile

Deliver reliable, holistic credit scoring of all customers with credit and collection management solutions from SAP. Automate routine tasks in the collections process, such as the calculation of interest payments. Change and continuously optimize collections strategies by applying analysis from in-house teams and external agencies. With a complete credit and collection history, you can reduce days sales outstanding and the risk of nonpayment – all while retaining loyal customers.

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Financial Customer Care and Dispute Management

Answer inquiries and resolve disputes quickly with a complete view into customer financial information

Empower your call center with transparent financial customer care and dispute management. Agents can quickly make adjustments, modify contracts, change payment details, set up installment plans, create credit notes, and lock disputed items from automated collections processing. This reduces the volume of support calls and decreases the time and cost for resolving disputes. With complete support from knowledgeable call center agents, customers have another reason to stay loyal.

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Flexible Solution Billing

Enhance cash flow and customer satisfaction with simpler billing processes

Provide your customers with the streamlined invoices they demand through flexible solution billing. With a configurable invoicing process, you gain full control over the billing process and the ability to personalize each invoice before it is sent to the customer. By billing packaged offerings with one, consolidated invoice, you deliver accurate and timely billing – reducing days sales outstanding.

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Customer Usage Analytics

Increase business agility through instant analysis of all customer usage data

Understand evolving patterns in customer response to new offers and to your competition with customer usage analytics from SAP. Learn how usage behavior affects revenue by drilling down from a group of customers to an individual customer. With comprehensive coverage of billing and collections processes, you can go beyond revenue generation, collections, and cash flow to gain insight from billed and unbilled revenue and streamline collections processes.

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Thomson-Reuters: Enhancing service with rationalized billing

Hear how Thomson Reuters is improving its customer services through the global delivery of SAP's billing and collections solutions, including complex contract-based billing requirements.

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Optimize revenue for service providers

Read here how SAP Convergent Pricing Simulation enables high-volume service providers to tailor prices to meet customers' specific needs. By helping them adapt quickly to changing business conditions, the application helps them stay ahead of the competition.

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Visions in Marketing: Finding the signal through the noise

The role of the CMO is changing as the business expects the CMO to respond nimbly to market conditions and to innovate with new products and services.

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Unlock the power of your SAP solution

Simplicity is the key to innovation. And innovation is the key to competitive advantage. SAP Services helps unlock your power and provide a simple path to innovation acceleration and the cloud. 

Our 15,000+ trained and certified consultants are focused on delivering true end-to-end solutions that yield the business outcomes you need to stay competitive. 

And with over 40 years of experience with hundreds of thousands of customers, SAP Services knows how to help your business unlock the power of SAP and Run Simple. SAP Services can help your business:

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Support your innovation agenda so you can focus on strategic opportunities

Provide greater accountability to deliver end-to-end engagements with reduced complexity

Expose new product innovation and a path to the cloud with unmatched speed and expertise

Enhance your existing SAP investment with best-in-class knowledge transfer and support

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Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

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View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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Business model innovation

An innovation framework for an “employee-sourcing” strategy

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