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Customer Engagement and Commerce

Send your customer engagement levels through the roof with our CRM software

The best way to drive higher levels of customer engagement? Make it easy for consumers to interact with you and buy your products in whatever way they want. Our industry-leading customer relationship management (CRM) software for sales, marketing, customer service, e-commerce, and social media can help you create the ultimate omni-channel customer experience.

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Creating the perfect commerce experience

Examine the growing relationship between customer experience, loyalty, and repeat sales. Plus learn actionable strategies for creating encounters based on seamless dialogue across multiple touch points.

Read the hybris paper

Customer engagement: best of the best

Consider what customer engagement means today through activities of six organizations that have transformed marketing efforts by focusing on customers.

Read the Forbes insights study

See what our customers are saying


Increasing sales effectiveness

Read this IDC report to learn about the latest market trends and discover how you can apply new strategies and modern solutions to increase your sales effectiveness in the age of insight, mobility, and social business.

Read the IDC report

Revolutionize customer engagement

Today's consumers are digitally connected and socially networked. It's time to give them what they want: personal connections, seamless experiences, and real-time offers with brands they trust.

Get the research report

The smarter way to engage customers

Learn how omnichannel contact centers, with formal strategies deliver personalized and consistent customer experiences, compare with their multichannel counterparts across key performance indicators such as customer retention.

Read the Aberdeen report

Explore the hottest topics in Customer Engagement and CRM software


Why We Need to Redefine CRM

Clearly, this “new breed” of digital customers are changing the rules of engagement. They are digitally connected, socially networked, and better informed than ever before. Against this backdrop CRM needs to evolve beyond traditional approaches and technologies.

Is your CRM Deployment Hitting a Brick Wall?

Many times customers deploy Customer Relationship Management and then lose track of the art of the possible.  Companies focus on the first phase of a project and forget to go back and look for new ways to derive value out of the applications.



Unlock the power of your SAP Solution

Simplicity is the key to innovation. And innovation is the key to competitive advantage. SAP Services helps unlock your power and provide a simple path to innovation acceleration and the cloud.

Our 15,000+ trained and certified consultants are focused on delivering true end-to-end solutions that yield the business outcomes you need to stay competitive.

And with over 40 years of experience with hundreds of thousands of customers, SAP Services knows how to help your business unlock the power of SAP and Run Simple. SAP Services can help your business:


Support your innovation agenda so you can focus on strategic opportunities

Expose new product innovation and a path to the cloud with unmatched speed and expertise

Provide greater accountability to deliver end-to-end engagements with reduced complexity

Expose new product innovation and a path to the cloud with unmatched speed and expertise


SAP Training & Education

Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your company. A full suite of software training and education courses and certifications helps you maximize the power of your SAP solutions.

Spotlight on Customer Engagement & Commerce at SAPPHIRE NOW

Learn how to overcome your biggest business challenges and maximize your SAP investment. Watch live keynotes, plus a wide variety of presentations and panel discussions to discover ways to reduce complexity in your business. 

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