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Offer faster, simpler communications with SAP for CSPs

Deliver the 21st century experience your customers expect – with SAP software for communication service providers (CSPs) and telecommunications companies. Our solutions make it easy for you to improve telecom expense management and billing systems, quickly roll out revenue-generating products, and offer unified communications services that boost customer loyalty and retention.

Learn more about our CSP software

We have software for every aspect of your CSP or telecom business


The telecom industry speaks

Hear what communications service providers (CSPs) are saying about the dramatic pace of transformation in telecommunications. Customers are demanding a unified communications experience that’s changing the entire telecom industry. 

Watch the 2-minute video

Top priorities for a changing industry

94% of CSP executives report that changes in the industry are going to significantly impact their business in the next three years. Consumers want reliable, personalised service that gives them the content they want, when they want it.

Read the white paper

How CSPs are adapting to change

Find out how we’re helping telecommunications companies adapt to the industry’s rapid rate of change and evolve into next-generation CSPs. Here’s how SAP technologies can help you better monetize your network and retain more customers. 

Watch the 2-minute video

Opportunity knocks for CSPs

Only 11% of telecommunications companies offer high-end customised mobile apps to their business customers. Are you well positioned to claim your share of the emerging $50 billion enterprise mobility market? See what STL Partners have to say.

View the infographic

Mobile solutions for better network services

As a CSP, your primary concern is to offer uninterrupted service at the best possible quality. Learn why 75% of telecommunications companies are using mobile solutions to maintain their network and give their customers the 24/7 service they demand. 

Read the e-book

See what our customers are saying...


The mobile commerce revolution is here

The majority of shoppers begin the buying process on a PC or mobile device. Discover how digital and mobile commerce are redefining customer engagement and the shopping experience – and consider what this means for the telecom industry.

Read the solution overview

One CSP's churn is another’s opportunity

Learn how Big Data and telecom analytics software can help you know your customers intimately. Create new products and personalised engagement strategies that work in real time – and give customers exactly what they want to boost retention. 

Read the Harvard report

Get fresh perspectives and telecom news from CSP experts


SAP & Accenture Help Vodafone Simplify Expense Claims

Telcos everywhere are looking to streamline business processes and find innovative solutions to help their operations run more efficiently.

Revenue Recognition: Quick-Starting your Implementation of IFRS 15

As you may know, the IFRS 15 regulation (also referred to as ASC 606) impacts companies selling hardware and services bundled together and/or running long term projects via a contract with a customer.

Thought Leadership Blogs: Telecommunications

Here you can browse and read the most recent thought leadership blogs for the Telecommunications industry:


Transform your telco with SAP Service and Support

The pace of change in technology is impacting businesses across all industries, but nowhere more than in telecommunications. SAP Service and Support can help you keep up. Our 30,000+ consultants have unparalleled product knowledge, technology expertise, and true insight into the telecom industry.

Our services can help you assess your current technology, show you where your business could be, and map out steps to get you there. They can help you develop a customised CSP solution specific to your goals – and deploy it on premise, in the cloud, or in a hybrid environment. And they can amplify the benefits of your solution with tools to ensure it is fully adopted, supported, and used to its maximum potential.


Develop new business models with innovation management services

Accelerate implementation with SAP’s exclusive best practices and industry expertise

Synchronise critical integration and migration of data between on-premise and cloud solutions


SAP Training and Education

Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your telecommunications company. Our full suite of software training and education courses and certifications can help you maximise the power of your SAP solutions.

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