Enrich customer relationships and retain them for a lifetime by using all relevant information to inform your interactions with them. Cross-sell and up-sell with an advanced analytical real-time decision engine – SAP Real-Time Offer Management.
- Set up and make offers without IT dependence – while centrally managing offers across channels
- Retain customers, cross-sell, and up-sell by making intelligent, real-time recommendations
- Learn from every customer interaction while experimenting and adapting to shifting market trends
- Understand why certain offers perform, so you can review your agents' effectiveness
- Make optimal recommendations with all customer information, including session information