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Redefine customer engagement with our next-gen cloud CRM software – SAP Cloud for Customer

Redefine customer engagement with our next-gen cloud CRM software – SAP Cloud for Customer

Engage your customers in more meaningful ways with SAP Cloud for Customer. This cloud CRM portfolio brings marketing, sales, commerce, customer service, and social CRM together – to help your team form powerful personal connections that drive customer engagement across all channels. Take advantage of best-in-class contact management, customer analytics, and more.

Why SAP Cloud for Customer?

Because businesses need to deliver a seamless customer experience across all communication channels -€“ in-person, on the phone, online, on social media, and via mobile devices. With our cloud-based CRM software, you can:

  • Bring sales, service, and social engagement in an integrated SaaS CRM system
  • Gain a 360° view of customers to understand their needs in any given moment
  • Use real-time customer analytics and predictive insight to improve interactions across all channel
  • Run your business anywhere, anytime on any device with a mobile-first approach
  • Get up and running quickly and cost-effectively with subscription-based cloud CRM solutions

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Learn how the functional and technical capabilities of SAP Cloud for Customer can simplify the lives of business users and IT:

Functional Capabilities

SAP Cloud for Sales:

Give your sales reps the insight they need to engage in meaningful customer conversations and take the right action -€“ with a new set of capabilities that go beyond traditional sales CRM software. Make it easy for your sales force to engage and win anytime, from anywhere.

Learn more details on SAP Cloud for Sales


SAP Cloud for Service:

Wow digitally connected consumers with consistent service across all channels. Give your call center and help desk agents a complete view of customers so they can quickly solve problems -€“ and empower field service technicians with the right mobile tools and technology.

Learn more details on SAP Cloud for Service


SAP Cloud for Social Engagement:

Enhance the customer experience by integrating social
media across your service and support channels. Respond quickly -€“ and appropriately
-€“ whenever your brand is talked about online.

Learn more details on SAP Customer Engagement

Technical Capabilities
  • APIs and SDK: With access to APIs and SDK, developers and administrators can personalize and extend SAP Cloud for Customer –€“ and integrate the solution with other back-office systems to meet unique business needs..
  • Back-Office Integration and Mash-Ups: Push back-office information to users in real time –€“ so they never have to hunt for pricing, quotes, or other order-to-cash information again. With native SAP ERP and SAP CRM integration, and business application mash-ups, all users can effortlessly stay on top of their accounts.
  • Email and Notes Integration: Use familiar tools to work efficiently. Integrate with Microsoft Outlook, Google Gmail, Lotus Notes, and Evernote to eliminate double data entry and automatically keep customer information and notes in sync. 
  • Mobility and Offline Access: Get seamless mobile support for iPhone, iPad, Apple Watch, Windows Tablet, and Android devices –€“ at no extra cost. Engage customers in real time, manage your activities, and track your performance, even when you’re offline.
  • Productivity and Personalization: Use innovative, easy-to-use features –€“ such as tagging, flagging, in-line editing, custom fields, reports, tiles, and more –€“ to help salespeople personalize their experience and access the information they need, fast.

Need additional help? Explore SAP Services

Find out about system and software requirements for SAP Cloud for Customer

System and software requirements vary according to specific customer scenarios. Please refer to the system and software requirements overview page for a list of supported devices, hardware, operating systems, apps, and browsers.

System Requirement Details
Device Applications, Supported Operating Systems, & Browsers

Microsoft Windows 7 or 8.1 - recommended IE10, IE 11, or Google Chrome 46 and supported Firefox 40

MAC OS - recommended Apple Safari 8 or supported Firefox 40

Device Applications: Apple iPad or iPhone - iOS 8.0 and above; Android phones - Android 4.4 or higher

Minimum hardware requirements
Intel Core 2 Duo  (2.4 GHz with a 1066 megahertz {MHz} front-side bus) or better - and 4 GB to 6 GB of memory depending on the operating system
Network requirements
1 to 20 mbps depending on the number of users, with 200 ms latency or better
Optional software requirements
Add-ins for Microsoft Excel and Outlook; IBM Lotus Notes; CTI Client Adapter

Subscription options for SAP Cloud for Customer

SAP Cloud for Customer is offered in a per-user, per-month subscription based model. SAP offers multiple editions based on your business needs. See below for free trial offers and additional information.  



Products SAP Digital for Customer Engagement SAP Cloud for Customer, Edge  Edition   SAP Cloud for Customer, Limited Package SAP Cloud for Sales SAP Cloud for Service SAP Cloud for Social Engagement SAP Cloud for Customer, Enhanced Package SAP Cloud for Customer, Enterprise Edition
Target Users Individuals and small teams SMB, GB Part-time sales and service employees, channel partners, and distributors Sales reps, sales managers, sales operations, and account managers Customer service reps, call center agents, and technical support staff Social media agents, social marketing ambassadors, customer service reps, and call center agents CRM enterprise users CRM enterprise users with custom extension application needs
Complete stand-alone sales and service functionality X X            
Restricted sales, service and social functionality     X          

Complete sales functionality

      X     X X

Complete service functionality

        X   X X
Complete social engagement functionality           X X X
End-to-end business process integration with SAP Business Suite, SAP CRM, and SAP BW     X X X X X X
Custom extension application support               X
SAP HANA Cloud Portal               X
Available for customer self-service Purchase and implementation X              


*Subject to change

Utility pricing for three month terms to credit cards


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Free Trial

Test-drive SAP Digital for Customer Engagement – free for 30 days. Designed for smaller sales teams, this CRM cloud software features many of the same capabilities as the enterprise version, SAP Cloud for Customer.

See what our customers are saying

Get Started

As a cloud software customer, SAP offers valuable resources to setup and start using SAP Cloud for Customer.


Administration Guide

Refer to the Administrator Guide for a step-by-step overview of the installation process – including scoping, fine tuning, business roles, workflows, and more.

Choose features and base products

Refer to the online SAP Cloud for Customer feature matrix to learn about the features in each of the available base products (purchased separately).

SAP Cloud for Customer user guide

Read the User Guide to review use cases and instructions for the most common SAP Cloud for Customer procedures.


Ensure the security of SAP Cloud for Customer

Download the SAP Cloud for Customer Security Guide* for important information on ensuring the security of your software.

How to apply business analytics

Learn how to apply the rich analytics capabilities of SAP Cloud for Customer. This guide covers report design, KPIs, interactive dashboards, and more.

Set up an extended mobile edition

Find out how to configure and use the extended mobile version of our cloud CRM software – for businesses on the go.


Need additional help with your implementation? Contact the Service & Support organization


Find an SAP partner to help with your implementation


Integration Scenarios

Review SAP Cloud for Customer Integration Scenarios for information on integrating the software with third-party on-premise and cloud solutions.

Technical Connectivity Guide

Consult the Technical Connectivity Guide for On-Demand, On-Premise, and Hybrid Applications* to learn how to connect SAP Cloud for Customer with existing apps.

Integrate Custom Data

Consult SAP Cloud for Customer Integration Guide for Custom Data
for an overview of the architecture options needed to merge data from your legacy systems.

Integrate with SAP Jam

Integrate with SAP Jam* to enable collaboration using the SAP Jam feed –€“ and allow users to create groups for accounts, opportunities, products, and service tickets.


Need help with your Cloud integrations? SAP Cloud Consulting Servies can help


What'€™s new in SAP Cloud for Customer?

Review the online guide What'€™s New in SAP Cloud for Customer to explore the latest features and updates.

openSAP online courses

This new openSAP course provides SAP customers and partners with the necessary know-how to get on board safely and quickly. View our catalog of courses.

Upgrade information for administrators

Review the online guide for post-upgrade settings and configuration adjustments needed to support new features.

Planned Timeline and Functionality

SAP has made the November 2015 Release of the SAP Cloud for Customer, a SaaS powered by the HANA Cloud Platform available to customers.


Expert Community

Connect with your peers and experts from SAP to get the latest news and insights on SAP Cloud for Customer implementations, upgrades, innovations, and best practices.


SAP Cloud for Cutomer: How to Guides and Integration

This blog serves as a SCN table of contents for all updated C4C integration presentations, demos, youtube videos, and how-to guides on implementing SAP Cloud for Customer.

Sales Office vs. Org. unit C4C

I have a scenario that includes the integration of C4C with ERP. Read the scenario along with the suggested recommendations. 

Visit the SAP Cloud for Customer community

Join the SAP Cloud for Customer community to get fresh insights, the latest product details, and the opportunity to interact with the experts.

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