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Sales and Customer Service for Commercial and Industrial Customers Solutions

Increase sales and raise customer satisfaction levels

Use SAP software to manage the full customer sales cycle, from planning and quotation management to account management and sales performance analysis. Equip the sales force with optimal tools, and provide up-to-date customer information anywhere, anytime, through mobile apps. Keep the entire pipeline visible so you can identify the right accounts and opportunities to focus on. Integrated energy sales and procurement processes deliver accurate energy pricing during contract negotiation.

Learn more about our sales and customer service for commercial and industrial customers solutions

Solution Capabilities

Explore the capabilities of SAP software for sales and customer service for commercial and industrial customers:

Sales Performance Management

Turn sales strategy into action to engage customers like never before, drive revenue, and exceed goals and objectives

Optimise sales channel strategies, target customers with relevant and timely offers, and speed the conversion of the pipeline into revenue. With a flexible, intelligent, and predictive system for sales performance management, your organisation can segment customers, use resources to their fullest potential, analyse performance in real time, and identify potential pipeline issues to help eliminate end-of-quarter surprises.

Learn more about our sales performance management solutions

Collaborative Sales Force Automation for Utilities

Sell successfully with collaborative sales force automation for utilities

Support account collaboration, deep insight throughout the account lead to quote process, and enable integration to the sales process in ERP systems. Use collaborative sales force automation for utilities software from SAP to:

  • Enable visibility across the lead to sales cycle
  • Foster collaboration across departments to harness collective intelligence, best practices, and insights
  • Enhance understanding of customer needs and deliver near-flawless sales experiences that exceed expectations

Learn more about our collaborative sales force automation solutions

Quotations and Contracts

Manage the commercial and industrial sales cycle with quotations and contracts

Integrate energy sales and energy procurement functionality with SAP software for quotations and contracts. With our solutions, you can:

  • Enable accurate energy pricing and higher sales team performance at low cost
  • Calculate accurate prices, provide quotes, negotiate and manage contracts, and generate accurate invoices
  • Gain access to a 360-degree view of each customer and high-quality data
  • Use comprehensive analytics to monitor sales pipelines and steer sales teams efficiently
Customer Service Management

Improve customer service management by equipping agents with the proper tools

Give service agents access to all customer information so they can handle any service request. With SAP software for customer service management, you can:

  • Allow agents to hand over tasks to colleagues without losing information
  • Send text messages to smart meters
  • Increase first-call resolution and customer satisfaction
  • Reduce call handling time and achieve full transparency in the contact centre
Document Presentment

Turn customer documents into powerful tools with document presentment

Streamline customer communications by automating the creation and presentation of impactful documents, such as personalised campaigns, forms, and invoices. With SAP software for document presentment, you can:

  • Create targeted messages and deliver consistent information across channels
  • Accelerate processes and boost effectiveness of offers by embedding relevant cross-sell and upsell messages 

Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organisations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology

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