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Customer Financials Management Solutions

Improve retail decision making with a complete view of your customer financial information across all sales channels

Help ensure that your billing-related communications with customers are more effective and accurate – with SAP software for customer financials management. Automate routine tasks while supporting transparent revenue management, excellent customer service, and compliance with general accounting standards. Make all customer financial information accessible to system searches. Care for customers’ billing inquiries as efficiently as possible for optimal cash flow and customer satisfaction.

Solution Capabilities

Explore the capabilities of SAP software for customer financials management:

Receivables Management and Payment Handling

Deliver a healthy cash flow and top-notch service with receivables management and payment handling

Assign individual clearing strategies, automate payment reconciliation, and generate reports that adhere to accounting principles – all with receivables management and payment handling solutions from SAP. Give your billing team the tools and automation needed to reduce days sales outstanding and processing costs while targeting the right customers for collections. And for the business, this translates into a higher level of customer satisfaction.

Credit and Collections Management

Tailor credit and collections to individual customer profiles

Base your credit decisions on reliable, targeted credit scoring – sourced from historical customer data integrated with data from external rating agencies – with SAP software. Fully automate routine volume tasks, such as calculation of interest payments, and continuously optimise collections using champion/challenger analysis. A complete picture of the credit and collection history of new and existing customers enables you to reduce days sales outstanding and the risk of nonpayment.

Financial Customer Care and Dispute Management

Answer inquiries and resolve disputes quickly with a complete view into customer financial information

Empower your call centre with transparent financial customer care and dispute management. Agents can quickly make adjustments, modify contracts, change payment details, set up installment plans, create credit notes, and lock disputed items from automated collections processing. This reduces the volume of support calls and decreases the time and cost for resolving disputes. With complete support from knowledgeable call centre agents, customers have another reason to stay loyal.


Enhance cash flow and customer care through simplified invoicing

Streamline billing processes and personalise customer service with invoicing software from SAP. You can:

  • Gain a complete view of the customer by pulling together information from separate billing streams and individual-rated events
  • Provide customers with a single, consolidated invoice
  • Accommodate partnerships with third parties and ramp up new services by clearly delineating which party is responsible for any given charge
  • Manage sophisticated rules for invoice-level discounting

Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organisations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology

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