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Claim Lifecycle Solutions

Optimise claims processing and analytics

Optimise the entire insurance claims process, from first notification of loss to claims settlement and financial reporting. Our software can help you fully automate claims services, including notification, capture of claims data, subrogation, and recovery. Manage disbursements as well as analytics for fraud detection and claims performance evaluation. Automate best practices and real-time monitoring to help improve customer service, build customer loyalty, and lower claims costs.

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Solution Capabilities

Learn about the capabilities of SAP software:

Claim Notification

Satisfy customers through quick and timely claims information processing

Maximise efficiency of claims management with quick delivery of relevant information. Our software can help your claim handlers work in a conveniently scripted task flow:

  • Accept notice of loss through various channels using prefilled claim types
  • Assign each claim a handler electronically and supply data to decline, fast track, or refer a claim to a specialist
  • Minimise call-backs and reduce leakage and expense while boosting resolution times and delivering fair, high-quality service
Claims Processing

Work with full functionality to resolve claims efficiently

Manage the full claim lifecycle, including notice of loss, investigation, evaluation, negotiation, litigation, subrogation, settlement, and archiving. SAP software can help you:

  • Complete tasks required for prompt resolution using a single workflow to eliminate manual workarounds
  • Get a clear overview of status and results along with analytics tools to support decision making
  • Reduce expenses and loss ratios while increasing capacity, service provider control, and customer satisfaction
Fraud Management

Optimise your combined ratio by preventing and reducing fraud

Maximise your insurance company’s combined ratio by identifying claim frauds and avoid payments on illegitimate claim requests. Our fraud management analytic software, powered by our in-memory platform, can help you:

  • Analyse millions of business transactions quickly
  • Identify and predict fraud-like behaviour
  • Issue alerts or block transactions before further damage occurs

Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organisations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology 


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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