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Patient Relationship Management Solutions

Connect health systems and processes for comprehensive patient relationship management

Manage your patient relationships, control the referral process, and optimise the acquisition and retention of patients with SAP software that connects overlapping and distinct health systems and processes. Our software supports the management of referring physicians and provides dashboards for monitoring referrals. Delivery of differentiated patient and physician services can help you foster physician and patient satisfaction and loyalty, and improve staff efficiencies.

Learn more about our patient relationship management solutions

Shanghai Redleaf Women’s Hospital

Find out how, using SAP solutions, Redleaf built a flexible and unified IT platform that integrates procedures and patient services with commercial and administrative operations, standardising processes and improving transparency.

Solution Capabilities

Explore the capabilities of our patient relationship management solutions:

Patient Marketing

Grow revenue and market share in healthcare through targeted marketing

Gain precise market intelligence, segment your market, and conduct campaigns to reach desired referrers and patients with SAP software. Analyse the patient and referrer base; collect statistics; measure the results of marketing activities; and share accurate information on patients, referrers, and services inside and outside the organisation. Targeted marketing and data sharing helps improve referral and case mix while promoting contacts that build physician and patient relationships.

Patient Services

Improve service-request and complaint handling to build patient loyalty

Process patient service requests and complaints more efficiently with SAP software. Improve visibility into service offerings, schedules, treatment outcomes, and quality metrics. Offer streamlined services and a start-to-finish complaint process that promote patient satisfaction, and access patient-satisfaction data to target potential sponsors for fundraising campaigns. By improving patient services, you can build positive patient relationships and grow repeat business and loyalty.


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Turn Big Data into big opportunities with SAP Digital Business Services

The healthcare industry is under increasing pressure to provide personalised, best-in-class patient care for less. New regulations and reimbursement models – as well as high patient expectations and more informed, digital healthcare consumers – mean that organisations need to adapt to stay at the forefront of your field. The good news is that you can overcome these challenges by harnessing Big Data and turning it into actionable, decision-ready information. That’s where SAP Digital Business Services comes in.

Our services can assess your current data management situation, show you what Big Data can do for your organisation, and map out steps to get you there. We can help you develop a Big Data solution that’s tailored to your specific goals. And we can amplify the benefits of your solution with tools to ensure it is fully adopted, supported, and used to its maximum potential.  


Personalise healthcare delivery and improve outcomes using real-time, relevant data at the point of care

Optimise operational efficiency, billing and reimbursement, and compliance with Big Data management

Accelerate and simplify Big Data technology implementation with SAP’s exclusive best practices and experts

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