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Omnicommerce Orchestration Solutions

Orchestrate relevant responses to customer activity and order fulfillment

Create a comprehensive order-management process that accommodates unique customer data and industry-specific requirements with omnicommerce orchestration solutions from SAP:

  • Integrate preorder activities with back-office order-processing functions
  • Streamline the order process by capturing sales data from multiple channels and providing role-based access to information users need when they need it
  • Gain more profitable sales and highly satisfied customers

Learn more about our omnicommerce orchestration solutions

Solution Capabilities

Explore the capabilities of our omnicommerce orchestration solutions:

Customer Activity Repository

Base your plans and forecasts on real-time customer insights

Break down data silos and enable real-time data access, visibility, and analytics with software and technology from SAP. Anticipate each customer's needs, wants, and desires. Develop promotions, assortments, and programs that boost market share and optimise the customer experience across channels.

Master Data Management for Commerce

Get a single, real-time view of customers and product information through master data management for commerce

Unify and manage customer and product information from multiple sources and across channels. Our master data management for commerce software can help you:   

  • Gain intuitive access to consistent, comprehensive information on one platform
  • Increase responsiveness with centralised data consolidation and a business-focused approach to master data management
  • Streamline operations, and reduce product launch cycles and costs with a flexible, extensible data model

Learn more about our master data management for commerce solutions


Order Orchestration and Management

Put customers at the centre of commerce with order orchestration and management

Streamline operations by processing, controlling, and routing orders from any touch point with order orchestration and management software from hybris, an SAP company. Use our software to:

  • Drive growth by handling large volumes of orders at peak times
  • Gain total visibility into the order process
  • Provide omnichannel fulfilment options and enable customers to buy, pick up, and return anywhere
  • Reduce overhead stock levels, improve delivery efficiencies, and cut shipping costs

Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organisations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology

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