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Connect in the cloud with SAP Jam Collaboration

Connect in the cloud with SAP Jam Collaboration

Connect your customers, partners, and employees with key information and processes in the cloud – using SAP Jam Collaboration. This enterprise social collaboration software brings together everything (and everyone) you need to solve problems quickly and drive results. Expedite sales cycles, increase customer and employee engagement, reduce training costs, and more.

SAP takes the lead in enterprise collaboration

SAP Jam Collaboration delivers secure social collaboration where you work – inside your applications, on your mobile device, or in SAP Jam Collaboration itself. Break down barriers between teams, eliminate information silos, and bring social tools into any business process.

  • Work Pattern and Social Business Processes – Connect people, content, applications, and real-time data from back-end enterprise systems
  • Structured Collaboration – Brainstorm, problem-solve, and make decisions with tools for pro/con analysis, forums, ranking, and more
  • External Collaboration – Create groups to collaborate with specific customers, partners, vendors, or suppliers
  • Enterprise Social Networking – Connect and communicate using groups, feeds, discussions, and document sharing
  • Security and Administration – Take advantage of enterprise-grade security and pre-built, extensible integration with SAP and third-party software

Why SAP Jam Collaboration for Human Resources

Streamline HR processes from hire to retire with enterprise collaboration tools. Minimise employee training costs through social learning – and share best practices to drive engagement.

  • Keep employees connected and collaborating with easy-to-use tools
  • Provide rich tools for structured work as well as unstructured sharing of ideas and topics

Why SAP Jam Collaboration for Learning and Training 

Extend learning beyond the LMS by incorporating social collaboration into your learning programs.

  • Encourage a culture of learning and sharing where employees can ask questions and get answers from subject matter experts companywide
  • Improve learning effectiveness by reinforcing learning
    before, during and after courses
  • Engage employees in communities of sharing linked directly to LMS courses  
  • Promote employee development by enabling employees to quickly locate and engage with experts 

SAP SuccessFactors Learning


Why SAP Jam Collaboration for Sales

Empower your sales team to close more deals, faster – and strengthen customer relationships – with social collaboration tools. Accelerate the sales cycle, increase efficiency, and keep key stakeholders informed of progress and opportunities in real time.

  • Keep your sales teams informed of the latest developments by collaborating with them directly
  • Create and facilitate prospect, customer, or partner communities around a product or market segment
  • Store the most current product content in a single, central location      
  • Collaborate on sales documents and work with customers on proposals, quotes, and contracts

Why SAP Jam Collaboration for Marketing

Improve program planning, execution, and analysis with social campaign management tools. Create private collaboration groups for specific tasks – and tightly integrate with SAP CRM to support your workflow.

  • Create customer communities around a product or market segment to drive loyalty and advocacy
  • Set up a virtual private workspace for collaboration between internal and external teams
  • Analyse social media sentiment and respond swiftly and appropriately
  • Use rich communication channels and structured tools help prioritize, vote, and take action
  • Keep things moving with task management, streamlined approvals, and exceptions

Why SAP Jam Collaboration for Customer Service

Work collectively with customers, internal stakeholders, and experts to quickly and effectively resolve service requests – using collaborative case management tools.

  • Find the right expert to close customer issues quickly after first contact
  • Improve time to resolution and contact centre metrics
  • Boost customer engagement and satisfaction

Why SAP Jam Collaboration for Information Technology

Quickly and securely connect people with the information, applications, and processes they need to drive results.

  • Eliminate disconnected social silos in your organisation
  • Deliver a single, secure social collaboration foundation across your business
  • Provide a seamless, aggregated experience for all business users
  • Monitor user information, user contribution and consumption, and disk usage statistics

Technical Administrative Capabilities

  • SAP Jam Collaboration mobile app configuration:  Easily configure and activate the SAP Jam Collaboration mobile app, and invite employees to use it – through our admin console.
  • Domain management:  Establish a whitelist or blacklist of e-mail domains to grant or deny external users access to your company’s instance of SAP Jam Collaboration.
  • CRM integration:  Embed collaboration tools directly into SAP CRM and SAP Cloud for Customer. Only SAP Jam Collaboration offers seamless collaboration that doesn’t require changes to your processes or applications.
  • Third-party integration:  Integrate with Microsoft Sharepoint and easily export events to iCal-compatible applications. Take advantage of pre-built integration with e-mail clients, Google Calendar, Box, Twitter, YouTube, and Kaltura.
  • SAP integration:  Rely on pre-built integration with the SuccessFactors Platform, SuccessFactors and SAP Learning, SAP BusinessObjects BI Platform, SAP Cloud for Financials, SAP Cloud for Customer (Sales, Service, and Social Engagement), SAP CRM, SAP Sales and Operations Planning, SAP Business Suite, and on-premise apps through SAIL.

Ready to purchase SAP Jam Collaboration?

Contact an SAP representative for more information on how to buy and implement our social collaboration software.

System requirements for SAP Jam Collaboration

System and software requirements depend on specific customer scenarios, and are subject to change. Refer to the SAP Jam Collaboration Guides for more information about system and software requirements, and the latest information on updates and releases.

System Requirements Description
Web Browsers SAP Jam Collaboration is a cloud-based offering that requires a connection to the Internet and a supported web browser. You must use one of the following supported web browsers:
  • Internet Explorer - version 11 (Note that support for IE 8, 9, and 10 was dropped as of March 4, 2016)
  • FireFox - latest version
  • Safari - latest version
  • Chrome - latest version (note that v.42 and later are not supported for Microsoft Lync integration with Microsoft Office).
Browser Configuration You must have the following browser configurations set:
  • SAP Jam Collaboration is a Web 2.0 application that uses caching heavily for static content. We recommend that you do not clear your organisation's web proxy cache as this will significantly impact performance. The minimum recommended cache size is 250 MB. Newer web pages must be enabled.
  • HTTP 1.1 and JavaScript must be enabled.
  • Browser session cookies (non-persistent) must be enabled for authentication purposes.
  • The browser must allow pop-up windows from SAP Jam domains.
Adobe Flash Adobe Flash plug-in is required. Currently, SAP Jam supports Adobe Flash Player 10.0 or higher.
Java Java Runtime Environment (JRE) 1.7 or higher is required for recording audio and video. JRE 1.7.0_6 or higher is required to use the learning management system (LMS) offline player.
Network Bandwidth Network bandwidth speeds of 300-400 Kbit/s are required.

See what our customers are saying…


Ensure a successful implementation and maximise your ROI with information resources that support the different phases of SAP Jam Collaboration – from planning and installation to operation.


Plan the configuration

Refer to Section 2 “Configuration” in the SAP Jam Collaboration Administrator Guide to learn how to configure your new collaboration software.  

Contact a representative for SAP Jam software

Contact an SAP representative for more information on how to buy and implement our social collaboration tools.


Need additional help with your implementation? Contact SAP Digital Business Services or SAP Enterprise Support services 


Find an SAP partner to help with your implementation


Developer Guide

Access developer-oriented guidance for integrating SAP Jam Collaboration and other business applications to enable work patterns.

User Guide

Review all of the features available in SAP Jam Collaboration – in this guide for group administrators, page designers, and members.

Mobile App User Guide

Learn how to get started with the SAP Jam Collaboration mobile app, and explore quick and easy tips for frequently used features.


Group Admin Guide

Refer to this comprehensive guide for information on all aspects of
SAP Jam group creation and management. 

Developer Community

Access developer resources for SAP Jam – from API documentation and sample code to information for ABAP developers. 


Need additional help with your implementation? Contact SAP Digital Business Services or SAP Enterprise Support services 


Find an SAP partner to help with your implementation

SAP Jam Academy Virtual Class
This 4-day course teaches implementation consultants, implementation partners, and support representatives basic administration tasks and configurations for the SAP Jam module.
Foundations of SuccessFactors HCM Academy
A prerequisite for the SAP Jam Academy Virtual Class, this course explains the basics of the SuccessFactors HCM Cloud Suite platform, configurations to common elements, and how to populate user data.


Need help planning your SAP education? Learn how our education consulting services can help

SAP Jam Release Notes

  • Scheduled quarterly releases are automatically updated to all SAP Jam Collaboration customers via our data centre. 
  • Find out what's new in the latest release of SAP Jam Collaboration and review release restrictions for the current quarter.

Expert Community

Connect with SAP experts – and get the latest news and views on SAP Jam Collaboration implementations, upgrades, innovations, and best practices.


How to Access SAP Jam Developer Edition

SAP Jam developer edition is accessible only through the SAP HANA Cloud Platform developer account. Sign up for your free account here.

Social collaboration business benefits

According to a Forrester Consulting study, a typical company can realise a potential 527% ROI with SAP Jam. Learn more.

Will Your Master Data Get Collaborative?

Explore a possible use case for future integration between SAP Master Data Governance and SAP Jam – in this video and blog post.

Visit the SAP Jam Developer Community

Get easy access to developer resources for SAP Jam – from API documentation and sample code to key information for ABAP developers.

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