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Customer Snapshot: Overview

30% of New Zealand's land is managed by DOC

The Department of Conservation (DOC) protects and maintains the biodiversity of New Zealand, preserving it as one of the greatest living spaces on earth. In order to guarantee the safety of the park’s visitors and employees, DOC must ensure that their assets are in good working order and properly maintained.

New Zealand Department of Conservation

NZ$332.685 million

Number of Employees

Line of Business
Asset Management, Sustainability

SAP Solutions
SAP Work Manager

Wellington, New Zealand

Customer Website

Implementation Partners
SAP Services

Public Sector

Customer Snapshot: History

Protecting and Bringing New Zealand’s History to Life

Customer Snapshot: Business Model

The ABC’s of the DOC: Adventure, Beauty, and Culture

The DOC measures progress toward long-term goals in five core business areas:

National Heritage

DOC continues to monitor statuses and trends, giving New Zealanders a more robust picture of the health of their ecosystems and survival of native species. For example, DOC makes sure that the marine environments are sanitary to allow locals to harvest fish, which brings revenue into the country.

Historical Heritage

DOC identifies and assesses historic heritage values to inform work priorities, and they empower communities and stakeholders to look after historic places important to them.


DOC is continuing to adapt the public recreation network to match the demographic trends and changing demand for outdoor recreation. In fact, 48% of New Zealanders 18 years old and over visited public conservation land last year for activities such as short day walks and camping.


DOC is on a mission to engage with more people to convey the value of conservation benefits. Many different groups of people, including regional councils and citizen volunteers, have donated time, talent, and funds to the cause of conservation.

Commercial Business

There is increasing engagement of the commercial sector in conservation, with businesses entering new partnerships with DOC and building on established relationships. For example, Fonterra, a leading multinational dairy company, is partnering with DOC on a NZ$20 million community investment over 10 years to improve natural habitats of key waterways.

Customer Snapshot: Success Strategy

Vision: Making New Zealand the Greatest Living Space on Earth

In order to fulfill their mission of protecting the natural and historic heritage of New Zealand, the DOC employs 350 rangers and 25 inspectors to manage 100,000 work orders and conduct 15,000 inspections (respectively) annually. The DOC collects a wealth of data from the field, which must be utilized to make informed and strategic decisions to make their vision a reality.

The Challenge

An Endangered Species Not Worth Saving: Inefficient Data Collection

Rangers and inspectors in national parks faced challenges as they tried to transmit accurate and timely data to the DOC for required asset management and maintenance. Data uploads, prior to implementing the SAP Work Manager mobile app, could take hours, and waste a huge amount of time. Rangers and inspectors were distracted by slow and clunky data transfers, which prevented them from focusing on their core tasks of ensuring that visitors are safe and having a great time.

Enter SAP

More Than a Decade of Partnership in the Conservation Mission

SAP has been a partner of New Zealand’s Department of Conservation mission since 2003. Having previously supported the department with software functionalities for financials, fixed assets, and park management, SAP was the obvious choice to support and innovate their mobile strategy.

Enter SAP: The SAP Experience

Expert and Personal Attention to Implement a Broad Set of Functionalities

Leveraging their long-standing and trusted partnership with SAP, the DOC engaged with experts on the design and architecture team. In addition, they worked closely with an SAP Work Manager expert from SAP Services who ensured that they implemented it right the first time.

Better Business

The Natural Beauty of an Integrated Mobile Solution Comes to Life

By extending their core SAP systems, the DOC benefits from an integrated, highly scalable mobile solution tailored to meet their unique needs. Since going live with SAP Work Manager, DOC is better protecting the stunning natural environment and special places that are part of New Zealand’s history and culture which draws thousands of overseas tourists to their country.

Better Business: Benefits

Slow Data Transfers: Take a Hike!

Rangers and inspectors at the DOC no longer have to wait hours for their data to upload. With SAP Work Manager, data transfers take minutes, and complete with greater accuracy. Streamlined processes have increased workforce productivity by allowing employees to deliver quality care for biodiversity. As a result, DOC is now responsible for the creation of 1 in 10 jobs and the generation of NZ$20 billion for New Zealand’s economy.

Access to relevant information while on the move 

SAP Work Manager is enabling me to get the data that I need to provide strategic advice, and to ensure that when we’re reporting back to Parliament, we have correct and accurate information. Mike Edginton, Manager Partnerships, Historic and Visitor Management, DOC

Better Business: Run Simple

Running Better Through the Parks – with SAP

More than 350 rangers are using the SAP Work Manager mobile app to manage their work orders. 25 inspection staff also use the new mobile tool to manage inspections of assets, and ensure the safety of DOC employees. The DOC does a more effective job of creating a memorable and enjoyable experience for national park visitors, and preserves the nation’s natural and historic heritage.

SAP Work Manager really is changing the lives of rangers. It’s removing the frustration of data management that we had before. –Mike Edginton, Manager Partnerships, Historic and Visitor Management, DOC

Journey Ahead

Successfully Preserving the Past While Flourishing in the Present and Future

As the DOC continues to pursue their mission of making New Zealand the greatest living space on earth, SAP is a key partner in creating and supporting the products and solutions to achieve this goal.

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