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Deliver effortless customer service

Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP software. Give your call center and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.

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Explore SAP solutions and expertise for customer service

Service software that works the way you do – in the cloud

Watch the video series to learn how SAP Cloud for Service can help enhance your companies customer service experience – from the web to the field techician to the contact center


A customer service story

What’s life like for a coffee maker with an attitude working in an office full of interesting characters? It’s pretty boring until things go horribly wrong and caffeine deprivation sets in. Can customer service save the day?

The web ticket that never was

When Vinnie has a breakdown, Denise turns to the Web for help and has a surprising customer service experience - thanks to SAP HANA Cloud Portal - that leaves her looking like a hero without having to lift a finger.

Calling the contact center

Vinnie quit on Angry Ashley, now she needs to yell at someone right away. Listen to her call to the contact center and discover the surprising experience that left her speechless - thanks to SAP Cloud for Customer solution.

Fixing Vinnie: Field service to the rescue

Vinnie’s broken, but help is already on the way. Ride along with an intrepid field service technician as she solves her customer’s problem with grace, charm, and a little help from the SAP Cloud for Service solution.


It’s time to transform customer service

Post-purchase experiences are having a bigger-than-ever impact on revenue. Read this TSC report to discover how forward-thinking organizations are transforming service to protect – and drive – profits.

Read the TSC report

Can your customer service organization compete?

Organizations report a 16% boost in customer satisfaction when analytics and social listening tools are used for in-depth trend and performance analysis.* How does your company compare?

Try real-time benchmarking

See what our customers are saying

8 top lessons from a customer service guru

Learn how to gain your customers’ confidence and loyalty by engagingthem with credible, collaborative, and consistent service excellence –across all channels.


The Social Customer Service Index 2015

A recent survey of the impact of social media on customer service indicates a structured, integrated social media strategy practiced across departments gives statistically strong results. See why getting the right people together using formal processes is a priority step in the right direction.

Read the Social Media Today report

The value of social CRM in service and support

Learn how organizations are using social media monitoring tools to offer better customer care and improve performance. This IDC paper describes how enterprise social networks and collaborative CRM solutions adds value to existing customer service processes.

Read the IDC paper

Service excellence: Engage more customers

What if your customer service organization could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call center software and other SAP solutions to win over demanding customers.

Read the paper

Explore the hottest topics in customer service


How banks can milk the engagement factor to halt customer churn

CRM technology is vital for reaching the right customers at the right time. Banks need to give more attention to customer service in the front office and a better use of engagement-driving technology in the back office.

In Customer Service, Is Ordinary Now Extraordinary?

One recent study found that customer satisfaction hasn’t improved since the ’70s. It’s no wonder that we live in an age when just a good attitude from a front-line service rep is worthy of such incredulity that it goes viral.


5 things the public sector should learn from e-commerce

Public sector agencies are looking for better ways to serve their constituency online, and one industry that has been mastering the online world for more than 15 years is e-commerce.


Unlock the full power of your customer service software with SAP Service and Support

Accelerate innovation and maximize the true value of your call center and customer service solutions with SAP Service and Support. We have 30,000+ trained and certified consultants who can draw on 40 years of experience with hundreds of thousands of customers – and they’re eager to help. It’s the easiest way for you to get the end-to-end solutions you need to achieve your most important business outcomes and stay competitive. 

We’ve recently refined the way we engage with customers, to make it even easier for you to drive transformation and simplify your business. Whether you want to speed up implementation, move to the cloud, customize your solution, optimize IT, or do something completely different – the SAP Service and Support team is here to make it happen.


Develop an innovation road map specific to your business objectives

Use best practices, technology, and accelerators to adopt the right solution approach

Choose a premium engagement to tackle highly complex and risky scenarios


SAP Training & Education

Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your company. Our full suite of software training and education courses and certifications can help you maximize the power of your SAP solutions.

Game Plan B2B Conference

Hear from acclaimed business visionaries, thought-leaders, and notable industry analysts about the transformation of B2B commerce, and how to thrive in this new, digital ecosystem. October 21-23, 2015 in Fort Worth TX.

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