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Middleware Solutions

Keep your business agile with middleware to run, integrate, and visualise processes

Improve business operations and open new business channels with middleware solutions from SAP. Integrate and run your processes more efficiently and intelligently, taking advantage of real-time insights into operations across complex, heterogeneous system landscapes, as well as process visualisation and automation. Deliver targeted user experiences with portal tools that integrate content and applications.

Solution Capabilities

Included Capabilities

Process Modeling

Empower business and IT specialists to create and adapt processes jointly

Support closer, more effective teamwork among process experts, end users, and business analysts with SAP software for collaborative process modeling. Using the graphical business process model and notation (BPMN) standard available in our software, teams can engage in effective discussions to produce process models that meet business requirements.

Process Integration

Master the demand for connected systems across your business network

Connect your application landscapes across distributed applications – and with customers and partners – using process integration software from SAP. With our software, developers can access a simple and flexible middleware platform that serves as a mediation layer to exchange information across heterogeneous system landscapes. As a result, they can unify connectivity to multiple business and technical systems and applications.

Decision Automation

Automate rules-based decisions – and improve business results

Centrally compose, execute, and maintain all-important business rules with a robust and comprehensive business rules management platform from SAP. Using our software to simplify decision support, you can apply consistent, enterprise-wide enforcement of policies and procedures, make better and faster decisions, and adapt quickly to changing business imperatives.

Interface Management

Expand your digital reach to engage consumers and drive innovation

Create and deliver content and business services, exposing digital assets to your customers, partners, and employees with SAP software and technologies for interface management. You can provide secure and relevant content directly to consumers. And, you can deliver critical information to partners and employees across multiple channels and devices – providing better insights, broadening the consumer base, and enhancing the overall customer experience.

Customer Experience

Deliver an amazing application experience with cloud, mobile, and Big Data

Build applications that enrich the daily lives of employees, partners, and customers. Provide a personalised, unified point of access that directs employees to relevant information, processes, and contacts. Create an enticing experience that can strengthen customer loyalty. And build and maintain everything from simple application presentations to complex, integrated experiences that combine analytics, transactions, documents, and workflows – on location, on device, or in the cloud.

Interface Simplification

Maximise productivity with the right user role and task interfaces

Create intuitive interfaces that keep users productive and satisfied. Using tools from SAP, your designers can create applications that support required tasks, increase user productivity, and streamline the use of information technology resources. And, because you can keep your company’s software systems interconnected on location as well as remotely, you can continue to take full advantage of your enterprise software system investments.

Portal Content Management

Streamline how users create, manage, share, secure, and store content

Simplify and enhance your content management processes with SAP software for portal content management. Using centralised access control and automated workflows, you can facilitate the content sharing and collaboration that improves user productivity. Version control and access authorization capabilities help improve governance. Our solution enables you to maximise your software investments and define an open path for growth.


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

Learn more

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

Visit the help portal

Run Simple with SAP Service and Support

Make sure your SAP solutions meet your business needs simply and seamlessly – with help
from SAP Service and Support. Our 30,000+ consultants have unparalleled product knowledge, technology expertise, and experience across 25 distinct industries.

We’ve recently refined the way we engage with customers, to make it even easier for you to drive transformation and simplify your business. Whether you want to speed up  implementation, move to the cloud, customise your solution, optimise IT, or do something completely different – the SAP Service and Support team is here to make it happen.  


Support your innovation agenda so you can focus on strategic opportunities

Provide greater accountability to deliver end-to-end engagements with reduced complexity

Expose new product innovation and a path to the cloud with unmatched speed and expertise

Enhance your existing SAP investment with best-in-class knowledge transfer and support


What to run your business operations more intelligently?

Discover how the convergence of process technology and operational intelligence, called intelligent business operations (IBO), allows organisations to gain real-time insights into their processes to work smarter and improve responsiveness to threats and opportunities.

Read the SAP white paper

Business Rules Management at SAP TechEd

Watch this presentation from SAP TechEd 2013 for an overview of SAP Business Rules Management and SAP Decision Service Management. Also get recommendations when to use what.

Watch the presentation

SAP Leader in 2014 Magic Quadrant

SAP has been acknowledged by independent analyst firm Gartner, Inc. as a market leader in the “Magic Quadrant” 2014 report* for on-premises application integration suites.

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