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Deliver effortless customer service

Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP software. Give your call centre and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.

Explore SAP solutions and expertise for customer service


It’s time to transform customer service

Post-purchase experiences are having a bigger-than-ever impact on revenue. Read this TSC report to discover how forward-thinking organisations are transforming service to protect – and drive – profits.

Read the TSC report

Can your customer service organisation compete?

Organisations report a 16% boost in customer satisfaction when analytics and social listening tools are used for in-depth trend and performance analysis.* How does your company compare?

Try real-time benchmarking

See what our customers are saying

8 top lessons from a customer service guru

Learn how to gain your customers’ confidence and loyalty by engaging them with credible, collaborative, and consistent service excellence – across all channels.

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Survey: Using social media tools for service

Social Media Today recently conducted a survey on the use and effectiveness of social media tools for customer service. Discover how customer support teams are using social listening and CRM software to offer a better customer experience and drive higher engagement and revenue.

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The value of social CRM in service and support

Learn how organisations are using social media monitoring tools to offer better customer care and improve performance. This IDC white paper describes how enterprise social networks and collaborative CRM solutions can add business value to existing customer service processes.

Read the IDC paper

Service excellence: Engage more customers

What if your customer service organisation could deliver an unparalleled buyer-focused experience across all channels? Learn how to leverage integrated customer relationship management, analytics, call centre software and other SAP solutions to win over your demanding customers.

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Explore the hottest topics in customer service


Make it Easy for the Customer

Recently I wrote about Effortless Customer Service and the concept of predictable consumption. Short of a product showing up on my...

How Different Is The Call Centre Lifestyle from Other Industries

When call centre outsourcing first hit India, it was a largely misunderstood concept. People doubted the entire purpose...

Good Bank vs Bad Bank: The Cost of Poor Service

I made a mistake – a $1,136.22 mistake. On December 14, 2014, I initiated a bank transfer from one well-known financial institution to another...


Unlock the full power of your customer service software with SAP Service and Support

Accelerate innovation and maximise the true value of your call centre and customer service solutions with SAP Service and Support. We have 30,000+ trained and certified consultants who can draw on 40 years of experience with hundreds of thousands of customers – and they’re eager to help. It’s the easiest way for you to get the end-to-end solutions you need to achieve your most important business outcomes and stay competitive. 

We’ve recently refined the way we engage with customers, to make it even easier for you to drive transformation and simplify your business. Whether you want to speed up implementation, move to the cloud, customise your solution, optimise IT, or do something completely different – the SAP Service and Support team is here to make it happen.


Develop an innovation road map specific to your business objectives

Use best practices, technology, and accelerators to adopt the right solution approach

Choose a premium engagement to tackle highly complex and risky scenarios


SAP Training & Education

Enhance your knowledge of SAP software, develop new skills, and bring more expertise to your company. Our full suite of software training and education courses and certifications can help you maximise the power of your SAP solutions.

How Do You Score on Customer Service?

Customers now expect organisations to provide a great omni-channel CRM experience. In this episode of SAP Coffee Break with Game-Changers, learn how your company can keep pace in the rapidly evolving world of customer service.

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