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A Total Cost of Ownership Analysis of SAP’s Contact Center Solution: Cost Savings Opportunity for SAP Customers

This report compares the total cost of ownership (TCO) of SAP Contact Center software with non-SAP systems. Explore benefits of a platform integrated with customer relationship management systems to improve customer satisfaction and performance of sales, service, and marketing functions along with reduced IT overheads. (Frost & Sullivan, 2014)  Download the Document

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