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Store and Digital Commerce Solutions

Present a single view of your brand across physical and online channels

Manage the customer experience – in the store and digitally – with SAP software for in-store and digital commerce. Engage consumers with a flawless process, end to end, from first touch to an efficient, secure checkout.

Learn more about our store and digital commerce solutions

hybris + Galeries Lafayette = Fashion Forward

Galeries Lafayette selected hybris as their new e-commerce platform at the end of 2011. They found hybris to have all the capabilities needed to reach their omnichannel goals, with the most state-of-the-art solutions.

Solution Capabilities

Explore the capabilities of our store and digital commerce solutions:

Store Commerce

Exceed customer expectations one transaction at a time

Your customers demand unsurpassed service. The only way to make this happen is to empower your staff with the ultimate solutions to delight your customers and provide the answers they need – fast.

Learn more about our store commerce solutions

Digital Commerce

Drive customer engagement and sales to deliver a digital omnichannel commerce experience from discovery to order

Engage your customers in a contextual experience that matches their expectations and drives sales. Our digital omnichannel commerce management software can help you:

  • Create a seamless and highly personalized customer experience across every channel and touch point – and make it consistent from initial order to final fulfillment
  • Consolidate sales, management, and service onto a single platform that's designed for omnichannel commerce and puts the customer first

Learn more about our digital commerce solutions

Mobile Commerce

Use mobile to extend commerce operations

Mobile devices have become an extension of their users. Retailers and businesses at the forefront of technology are already using mobile to extend their commerce operations. Get access to mobile functionality that can help deliver everything organizations need to transform mobile devices into a powerful commerce channel. Synchronize the brand appearance and provide a positive customer experience with mobile-friendly sites and native apps. Leverage mobile barcodes to create cross-channel shopping opportunities and to drive purchases through convenient, on-the-go transactions.

Learn more about our mobile commerce solutions

Customer Returns

Reduce customer service and support costs, by reducing unnecessary returns and streamlining the return process

SAP software supports return management, including return material authorizations, integrated logistical and financial processed like good receipts, warehouse inspection, or refund determination.


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organizations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology

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