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Customer Financials Management Solutions

Improve retail decision making with a complete view of your customer financial information across all sales channels

Help ensure that your billing-related communications with customers are more effective and accurate – with SAP software for customer financials management. Automate routine tasks while supporting transparent revenue management, excellent customer service, and compliance with general accounting standards. Make all customer financial information accessible to system searches. Care for customers’ billing inquiries as efficiently as possible for optimal cash flow and customer satisfaction.

Solution Capabilities

Included Capabilities

Receivables Management and Payment Handling

Deliver a healthy cash flow and top-notch service with receivables management and payment handling

Assign individual clearing strategies, automate payment reconciliation, and generate reports that adhere to accounting principles – all with receivables management and payment handling solutions from SAP. Give your billing team the tools and automation needed to reduce days sales outstanding and processing costs while targeting the right customers for collections. And for the business, this translates into a higher level of customer satisfaction.

Credit and Collections Management

Tailor credit and collections to individual customer profiles

Base your credit decisions on reliable, targeted credit scoring – sourced from historical customer data integrated with data from external rating agencies – with SAP software. Fully automate routine volume tasks, such as calculation of interest payments, and continuously optimize collections using champion/challenger analysis. A complete picture of the credit and collection history of new and existing customers enables you to reduce days sales outstanding and the risk of nonpayment.

Financial Customer Care and Dispute Management

Answer inquiries and resolve disputes quickly with a complete view into customer financial information

Empower your call center with transparent financial customer care and dispute management. Agents can quickly make adjustments, modify contracts, change payment details, set up installment plans, create credit notes, and lock disputed items from automated collections processing. This reduces the volume of support calls and decreases the time and cost for resolving disputes. With complete support from knowledgeable call center agents, customers have another reason to stay loyal.


Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Unlock the power of your SAP solution

Simplicity is the key to innovation. And innovation is the key to competitive advantage. SAP Services helps unlock your power and provide a simple path to innovation acceleration and the cloud. 

Our 15,000+ trained and certified consultants are focused on delivering true end-to-end solutions that yield the business outcomes you need to stay competitive. 

And with over 40 years of experience with hundreds of thousands of customers, SAP Services knows how to help your business unlock the power of SAP and Run Simple. SAP Services can help your business:


Support your innovation agenda so you can focus on strategic opportunities

Provide greater accountability to deliver end-to-end engagements with reduced complexity

Expose new product innovation and a path to the cloud with unmatched speed and expertise

Enhance your existing SAP investment with best-in-class knowledge transfer and support

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