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Managed Services Contract Management Solutions

Integrate processes for selling and delivering contract-based services, including financials

Sell, manage, and deliver projects and services; provide task resources; and bill to meet contract terms. With our software, you can tighten resource management and service-level agreement monitoring, improve your bottom line, and mitigate risk. You can search for and assign resources to projects, managed services, and technical services. Improve call resolution time, renewal rate, and service-level compliance. And gain a better understanding of project, contract, and service margins.

Learn more about our managed services contract management solutions

Solution Capabilities

Explore the capabilities of our managed services contract management solutions:

Service Contract Management (On Premise)

Sustain profitability by managing the entire service contract lifecycle

Manage service contracts better to meet customer expectations and drive long-term growth and revenues. With SAP software, you can:

  • Comply with service-level agreements consistently by automating entitlement verification
  • Offer customized service packages that cover parts, labor, and usage to drive new revenue streams while developing lasting customer relationships
  • Reduce service leakage by alerting agents of approaching contract expiration dates
Order Capture and Management (CRM)

Support a seamless customer experience with comprehensive order management

Help make every customer's buying experience hassle-free with SAP solutions for order capture and management. With our software, you can:

  • Integrate sales activities with order capture and back-office order-processing functions
  • Streamline all aspects of order management
  • Manage customer orders smoothly, from inquiry to fulfillment
  • Provide role-based access to information, including sales data captured from multiple channels
Subscription Billing and Revenue Management

Monetize service-based businesses and flexible pricing with subscription billing and revenue management

Differentiate your company from the competition with adaptive pricing models available through subscription billing and revenue management solutions from SAP. With SAP software, you can:

  • Change pricing models in hours and days, not weeks and months
  • Bring partner solutions and reseller partners into multi-sided business models
  • Handle the order-to-cash process with reliable, automated processing through every step

Learn more about our subscription billing and revenue management solutions

Controlling and Services-Centric Billing

Enable accurate and timely billing for projects and services

Track and manage your clients’ projects in ways that best meet their needs, and offer discount pricing, with solutions for controlling and services-centric billing. Our software enables you to:

  • Drive profitability while tracking product and service delivery
  • Bill customers in a timely manner, with agreed-upon, client-specific formats and rates
  • Encourage prompt payments and reduce your days sales outstanding

Learn more about our controlling and services-centric billing


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Based on over 40 years of experience working with the world’s most progressive organizations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


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View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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