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Supply Chain Insights Solutions

Maximize customer loyalty and revenue with a dynamic supply chain

Connect customer insights with supply chain insights to respond to market challenges and demand quickly. Analyze buying patterns and predict future demand with full visibility into real-time customer data. By infusing valuable customer insights into the supply chain, decision makers can deepen their understanding of supply chain performance and identify opportunities for optimizing product availability. 

Learn more about our supply chain insights solutions

Boosting Book Sales in the Digital Age

A lot has changed in the retail book industry since 1997, when Indigo Books & Music Inc. opened its first superstore. To get the speed and flexibility needed to support its evolving strategy and product mix, Indigo kicked off a major supply chain redesign project, both in-store and online. With SAP EWM.

Solution Capabilities

Explore the capabilities of our supply chain insights solutions:

Customer Activity Repository

Simplify retail planning, forecasting, and analytics on a unified data platform

Break down data silos and enable real-time data access, visibility, and analytics with an integrated customer activity repository from SAP that allows you to:

  • Anticipate each customer’s needs, wants, and preferences 
  • Develop promotions, assortments, and programs that boost market share and optimize the customer experience across channels
  • Improve customer retention with personalized promotions and faster response times
Demand and Supply Insights

Gain full visibility into your supply chain with demand and supply insights

Monitor investments and performance of merchandise inventories across your value chain with demand and supply insights. SAP solutions can help you: 

  • Support demand forecasting and planning with high-quality analytics
  • Identify areas for improvement by comparing actual sales with forecasts and resolve them
  • Gain insight on stock levels, out-of-stocks, overstocks, and service levels
  • Analyze manual interventions to assess supply chain efficiency
Logistics Insights

Track and manage by exception all in-transit inventory

Gain visibility into the location and condition of your goods and assets along the entire supply chain with SAP software that can help you:

  • Identify and address issues quickly with in-transit tracking and collaboration
  • Leverage insights to lower costs, detect potential roadblocks, and eliminate excess inventory and costly firefighting
  • Enable collaboration between hub operators and carriers to optimize throughput, reduce wait times, and increase process automation

Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.


Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organizations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology

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