Deliver 5-star customer service and cut costs – with our workforce scheduling software
Enhance your customer service operations in the field – and boost employee productivity by an average of 17% – with SAP Workforce Scheduling and Optimization by ClickSoftware.* Run at peak efficiency with smarter service forecasting, planning, execution, and analysis. Maximize resource utilization and effectiveness. And cut costs on everything from overtime to fuel.
- Leverage demand forecasting to determine how much work is set to arrive – and when and where
- Consider skills, service commitments, location, and customer preferences when deploying resources
- Meet anticipated workloads in a specific timeframe with better capacity planning and resource allocation
- Respond in real time to field issues such as traffic and cancellations
Analyze service performance by identifying problem areas and methods for improvement