Sun Communities, Inc.
Customer Snapshot: Overview
100% of paperwork completed before each new employee's first day
Vacationers across the United States come to Sun Communities properties to socialize, relax, and unwind. One of the reasons people keep coming back is the enthusiasm and spirit of the Sun Communities employees. Managing thousands of employees and keeping them excited about their jobs is no easy task, especially for a company that can find itself onboarding up to 200 new employees in a single day
Sun Communities, Inc.
Number of Employees
Engineering, Construction, & Ops
Run Simple, Run Live
Southfield, Michigan, USA
Line of Business
SAP Jam, SAP SuccessFactors Employee Central, SAP SuccessFactors Learning, SAP SuccessFactors Onboarding, SAP SuccessFactors Performance & Goals, SAP SuccessFactors Recruiting Management, SAP SuccessFactors Succession & Development
Customer Snapshot: History
Customer Snapshot: Business Model
This publicly traded company has recently enjoyed strong growth largely through acquisitions and now has 251 properties in 29 states. Along with acquisitions come complex, disconnected technologies and mass onboarding challenges. In addition, personnel transactions are frequent at Sun Communities due to the seasonal nature of its business. Employment levels fluctuate between 1,600 in the low season and 2,700 at the peak.
Customer Snapshot: Success Strategy
Success: Built from the Ground Up
What the company needed next was an onboarding solution that would be intuitive and accessible via mobile devices, would automate paperwork, and could also facilitate and track mandated training. As the company grows larger, management wants to keep that community feel alive for all employees, and that means optimizing team member engagement, communication, and collaboration.
With SAP SuccessFactors Onboarding, our team doesn’t have to bounce between systems. Looking at the whole picture, we’re ahead of where we thought we’d be now because of the continued cloud updates from SAP SuccessFactors.— Marc Farrugia, Vice President, HR Sun Communities.
Enter SAP: The SAP Experience
Numbers are obviously how we're measured, but without the right people communicating well, nothing happens. Community is really communication, and that's where SAP Jam is so valuable. It helps us create a tremendous employee experience.— John McLaren, President and Chief Operating Officer, Sun Communities Inc.
Focus Shifts from Paperwork to Talent
Rather than entering applicant data into multiple systems and having to update integrations periodically, Sun Communities’ HR staff can now focus on talent management because data flows seamlessly from one SAP SuccessFactors solution to the next. With SAP SuccessFactors Onboarding, Sun Communities doesn’t have to bounce between systems to get a full view of information and be able to take action in one location.
The company can now offer new hires a seamless employee experience from day one. Employee data flows automatically from SAP SuccessFactors Recruiting into SAP SuccessFactors Employee Central and SAP SuccessFactors Performance & Goals. New hires can also access SAP SuccessFactors Learning immediately, enabling them to get the training they need to do their jobs effectively as soon as they start.
Better Business: Benefits
Sun Communities’ HR team uses SAP SuccessFactors Employee Central to handle dozens of employee changes per day, back-dating and future-dating transactions as necessary before seamlessly pushing them to the payroll system. In addition, SAP SuccessFactors Succession & Development helps HR identify high-potential talent at a glance—an essential function in a growing company that frequently promotes from within. Managers can then assign employees relevant courses through SAP SuccessFactors Learning.
$100,000 savings in annual labor costs 100% completion rate for compliance related trainings
Better Business: Run Simple
Prior to SAP SuccessFactors Onboarding, it could take three to five days before a new hire would get manually queued into the system, and for their data to flow to the learning management system. It was a long process. Now, new employees can access our system within hours of being hired.— Marc Farrugia, vice president of HR at Sun Communities
With onboarding tasks automated and information flowing into Sun Communities’ core HR tool, the SAP SuccessFactors Employee Central solution, the company knows that compliance standards are being satisfied across the board and new employees are starting their positions with a positive experience. The seamless cloud updates from SAP SuccessFactors has smoothed the migration and rollout of new systems and processes in an easy transition.