Customer Snapshot: Overview
Full-release upgrade 99% reduction in manual effort
Canada’s ATB Financial understands the importance of meeting customer expectations and maintaining efficient, secure systems. ATB had a 25-year-old legacy mainframe system that was no longer meeting their needs. The company placed SAP banking systems at the core of their systems to streamline business processes and help associates work more effectively.
When it came time to upgrade their ATM systems, ATB was concerned that any lag time in updating the system would open customers up to major security risks. They tasked the SAP® MaxAttention™ services team with a groundbreaking zero-downtime complete system upgrade. The team rose to the challenge to create a solid, secure framework to help ATB Run Simple now and in the future.
C$8.5 billion (US$7 billion)
Number of Employees
Implementation Partner URL
Line of Business
SAP for Banking, SAP MaxAttention, SAP Payment Engine
Customer Snapshot: History
Customer Snapshot: Business Model
ATB is proud to call 242 communities in Alberta home. Through 172 branches and 135 agencies, telephone and Internet banking, a Customer Contact Centre, and automated banking machines, they deliver financial products and services to Albertans wherever they’re located - in urban centers, small towns, on vacation, or in the fields. A full range of wealth management products and services are provided under the banner of ATB Investor Services.
Customer Snapshot: Success Strategy
Despite its size, ATB prides itself on being a community financial institution, with deep local roots.
Seeking to maintain its premier position in Alberta, ATB wants to bring new products to market as quickly as possible and serve customers in the most timely and reliable manner. The company wanted to replace its dated, overly complex legacy systems to bring its customers a better experience. Once a new core system was in place, an ATM upgrade became necessary, but more than a 4-second lag would necessitate 3rd party intervention, which could leave the whole system open to security threats.
Solution by Solution
Implementing cross-border, straight-through processing with SAP Payment Engine has virtually eliminated the need to manually add routing details to each payment. Wire transfers are processed faster and reach the beneficiary sooner.— Caley Hearn B.Sc., Senior Manager, ATB Financial
Enter SAP: The SAP Experience
We decided that SAP software was the best choice for us given its strong integration with other enterprise applications and its ability to support growth.
While groundbreaking, this wasn’t the only challenge SAP tackled. They took on the actual upgrade itself, migrating the entire IT landscape to the SAP for Banking solution portfolio, implementing a new component that allows the automatic processing of international cross-border transactions, and creating a completely scalable solution that could grow with the business.
Better Business: Benefits
Through the partnership with SAP MaxAttention™ services establishing a coengineered project, the team pioneered an entirely new upgrade methodology. They were able to upgrade the software with no impact at all on customers and successfully responded to all service requests well within the four-second security window throughout the upgrade.