Enhanced support to transition to digital business models
The personalized engagement at the heart of SAP Preferred Care keeps you running at peak performance and gives you more time to strategize for innovation. You can deepen your product knowledge, optimize your processes, and enhance issue resolution by working with special SAP contacts.
- Designated customer success manager with technical and functional expertise engages throughout the customer lifecycle, facilitates collaboration, and provides remote enhanced incident management
- Focus on unlocking value of existing business investments and driving business innovations
- Access to product experts to provide deep knowledge of SAP software
- Enhanced service-level agreements for incident handling and corrective action