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SAP Intelligent Notification 365

 

SAP Intelligent Notification 365

Combine the immediacy of SMS and the cost-effectiveness of push – with our intelligent notification messaging service

Integrate SMS and real-time push notification channels in a single API – with SAP Intelligent Notification 365. This cloud-based mobile service provides push notifications, including failover rule sets, low latency, two-way communication, and more. Use an intelligence engine to deliver notifications via the right channel, smoothly integrate with your mobile infrastructure – and increase mobile user engagement.

Why SAP for intelligent notification?

Enable mobile channels and autonomously escalate message routing to ensure delivery and compel action

The cloud-based SAP Intelligent Notification 365 service integrates SMS, in-app push notification, and e-mail channels into a single and highly- coordinated notification strategy. Using an intelligence engine and failover rule sets, SAP Mobile Services provides an efficient, effective, and measurable way to connect with customers through the most appropriate and preferred mobile channels.
  • Enable an integrated, multichannel transactional and marketing notification strategy using a single API and interface
  • Automatically select and route notifications through the most relevant channel using multiple escalation rules sets defined for specific critical and noncritical uses cases
  • Support delivery and read acknowledgments even when your app is running in the background
  • Low latency and optimized channel management improve efficiency, help control costs, and increase customer engagement, conversion, and satisfaction

 

Functional Capabilities

Common API for SMS and mobile push notifications

Manage one- or two-way mobile communications through WebSocket-based push notifications that let you track engagement history – or through instant SMS notifications.

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Integration with your mobile infrastructure
  • Use a common HTTPS API and a single interface to integrate global notifications across multiple use cases – for both critical and non-critical scenarios. Manage two-factor authentication, campaigns and offers, reminders, business workflows, and escalated and emergency notifications for user groups of all sizes.
  • Simple integration into mobile app infrastructures using software development kits (SDKs) and PhoneGap libraries
  • Integrates with SAP Engagement 365 mobile service, SAP Hybris Marketing solution, SAP Authentication 365, and other mobile and enterprise platforms
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Delivery acknowledgment

Support delivery and read acknowledgments, even when an app is running in the background. Our notification messaging service uses WebSocket and superior SS7 network-based SMS transport – so it can capture acknowledgements and drive failover or escalated notifications.

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Robust intelligence engine

Automatically route notifications through the appropriate channel using an intelligence engine and multiple sets of escalation rules. Defined for specific uses cases, these rule sets support real-time push and SMS to optimize the costs of notification messaging services.

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Three-second latency and lower costs

SAP Intelligent Notification 365 provides an average global latency of just three seconds. It lowers global push notification service costs by almost 30%, while significantly increasing mobile app engagement, conversion rates, and customer satisfaction.

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Technical Capabilities

Optimizing two-factor authentication
One-time passcodes (OTP) are the most common method for two-factor authentication. OTPs are used for first-time registration, users logging in from an unknown device, and specific requests such as fund transfers. SAP Intelligent Notification 365 addresses OTP issues with a real-time service and the ability to switch over to SMS whenever needed.
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State-of-the-art intelligence engine

The intelligence engine uses simple escalation and failover rules for campaign, critical, and emergency notifications. It automatically selects the best delivery channel for your push notification as part of the workflow process. 

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Notification channels for SMS and real time Push
  • Our push notification service provides a unified API end-point for push and SMS notification channels. Each channel can be independently consumed.
  • Enhanced JavaScript Object Notation (JSON) interface and RESTful API optimize multichannel engagement
  • Domain-Keys Identified Mail (DKIM) and Sender Policy Framework (SPF) improve e-mail deliverability 
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Mobile app SDK’s

SDKs are provided for native iOS and Android app development platforms. They support capabilities such as chat, two-way push notification service, and other communication channels. Additional libraries are available to support the PhoneGap development environment.

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Purchasing Options

The modular structure of SAP software licenses allows you to license and pay for only the functionality and number of users that you require at any given time. Start with the packages and named user licenses your organization needs right now, and add more users and functionality as your needs evolve. 

Products Intelligence engine, baseline edition Real time push with intelligent failover to SMS Real time push channel
Price
  • Monthly fee
  • Monthly fee
  • Fee per user
Usage
  • Per customer app
  • For product use
  • <=500,000
  • 500,001 – 1,000,000
  • 1,000,001 – 2,00,000
  • >=2,000,001
  Contact Us Contact Us Contact Us
Intelligence engine, baseline edition
Price
  • Monthly fee
Usage
  • Per customer app
  Contact Us
Real time push with intelligent failover to SMS
Price
  • Monthly fee
Usage
  • For product use
  Contact Us
Real time push channel
Price
  • Fee per user
Usage
  • <=500,000
  • 500,001 – 1,000,000
  • 1,000,001 – 2,00,000
  • >=2,000,001
  Contact Us
Please contact your local SAP account executive for purchasing options. For general licensing information, consult Licensing SAP Software: A Guide for Buyers.

Product Direction and Innovations

Mobile messaging for enterprises

The digital economy is changing how enterprises and their customers communicate and interact with each other. Learn how mobile messaging is being integrated into an increasing number of business processes as a key enabler of this transformation.

Two-factor authentication via SMS

In a mobile environment, safeguards must be in place to allow two-factor authentication (2FA) to function securely. Learn why providing the second authentication factor via SMS – and delivering tokens via push – can reduce fraud.

Guidelines for a new SMS ecosystem

“Traditional” person-to-person (P2P) and application-to-person (A2P) messaging has evolved – and the rules for engaging consumers have changed too. Explore acceptable and unacceptable use cases in the new SMS ecosystem.

Top consumer online transaction concerns

With mobile usage increasing, mobile security concerns cast a shadow over consumer confidence and mobile experiences. View this infographic of top consumer concerns related to mobile and online transactions.

Training and Certification

Get instant, cloud-based access to SAP training and certification offerings for mobile services.
 
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