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Good Governance Solutions

Improve effectiveness, efficiency, and transparency through good governance

Meet the top priority of urban governments worldwide to measure and optimize scarce resources – with solutions for good governance from SAP. Use our software to:

  • Deliver the best possible service to citizens and businesses who expect more than the status quo
  • Innovate service constantly with help from new delivery models

Learn more about our good governance solutions

Solution Capabilities

Explore the capabilities of our good governance solutions:

Policy, Strategy, and Transparency

Shape your city's response to a fast-changing world

Help your city plan and allocate resources to accommodate rapid economic, social, and technological changes. Our software with state-of-the-art functionality can help your city planners align performance and tactics with strategy and vision. Define strategies, and model cost drivers. Improve forecasting, and analyze data in real time.

Learn more about our policy, strategy, and transparency solutions

Engagement and Participation

Reach your full potential with technologies for collaboration and consensus

Engage deeply with your communities to reach your full potential. With enabling
technologies from SAP in place, you can:      

  • Empower your citizens to freely share ideas and feedback about the topics that matter most to their communities
  • Facilitate innovation
  • Encourage collaboration and create consensus that prevails over politicized or disconnected thinking, distrust, and mediocre results

Learn more about our engagement and participation solutions

City Regulation

Become efficient and globally competitive with governance, regulations, and licensing to create an open government 

Integrate governance, regulations, and licensing to create an open government that can compete in the global economy. With SAP software you can:

  • Make the process of opening a new business or obtaining a building permit or license simpler for constituents
  • Reduce the burden of time and cost

Learn more about our city regulation solutions

Contributions, Revenue, and Taxes

Increase collections and maximize taxpayer compliance with unified contribution, revenue, and tax management

Help agency revenue administrators effectively deliver tax collection and revenue management services. Our software for contributions, revenue, and taxes can help:

  • Provide a single view of the taxpayer and support multiple revenue types
  • Increase collections and maximize compliance
  • Enhance taxpayer service and satisfaction

Learn more about our contributions, revenue, and taxes

Grants, Donations, and Incentives

Help ensure that your fundraising and institutional development efforts really pay off

Interact with donors and prospects through effective, synchronized city fundraising activities. SAP software for managing grants, donations, and incentives gives you a 360-degree view of donors – so you can target and personalize fundraising efforts. And, using the software’s accounting functions, you can track pledges, gifts, and endowments. You’ll always have the information you need to maximize the success of fundraising campaigns – right at your fingertips.

Learn more about our grants, donations, and incentives solutions

Fraud, Waste, and Abuse

Improve fraud detection and prevention by controlling the full fraud management cycle

Support the full fraud management cycle with SAP solutions that enable closed-loop fraud investigation and deliver insight into all relevant information. You can:

  • Analyze fraud patterns in real time to create mass, online fraud detection strategies, including transparent scoring results
  • Identify fraudulent behavior with high-speed, in-memory analysis tools
  • Get alerts about potential issues through advanced alert management
  • Gain accurate and consistent data with intuitive dashboards

Learn more about our fraud, waste, and abuse solutions


Reimagine the way you do business with SAP Digital Business Services

The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.

Based on over 40 years of experience working with the world’s most progressive organizations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.


Evolve your business by breaking new ground with a trusted adviser who knows you best

Unleash the full business value of your SAP investment and define a clear digital road map to adoption

Ensure business continuity with active guidance, while migrating to next-generation technology


Adopt and maintain SAP solutions with ease

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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