Customer Snapshot: Overview
Supplying 200,000 doctors, 26,000 pharmacies, & 5,000 hospitals
Started over 175 years ago, McKesson is now the oldest and largest healthcare service company in the United States. With 35,000 employees worldwide, McKesson distributes pharmaceutical products to customers such as Target, Wal-Mart, and smaller stores, and provides IT services for healthcare businesses including almost all large hospitals.
US$112 billion (2011)
Number of Employees
Implementation Partner URL
San Francisco, California, USA
Line of Business
Platform and Technology, Service
SAP BusinessObjects business intelligence (BI) solutions, SAP Data Maintenance for ERP by Vistex, SAP MaxAttention, SAP Supplier Relationship Management (SAP SRM)
Customer Snapshot: History
Customer Snapshot: Business Model
Delivering Services and Solutions
The Distribution Solutions:
Currently the largest in North America and operating in Canada and Mexico, McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country.
McKesson Technology Solutions provides software, automation, services and consulting to hospitals, physician offices, imaging centers, home health care agencies and payers. They also provide interactive connectivity services that streamline clinical, financial and administrative communication between patients, providers, payers, pharmacies and financial institutions.
In an ever-changing healthcare environment, McKesson’s legacy system wasn’t up to speed when it came to maintaining master data. So they started looking for a better system, one that was flexible and that could reduce their data maintenance error rate.
Legacy system slowing down data maintenance.
McKesson was looking for flexibility, and SAP Data Maintenance for ERP by Vistex gave them that. With productivity tools and mass maintenance functions, McKesson found greater flexibility, better visibility, and, most of all, the ability to perform quality control on their data.
Offering the flexibility McKesson needed.
Enter SAP: The SAP Experience
With a consolidated SAP platform, McKesson’s IT costs have been reduced. And the total cost of ownership has also decreased. Spending more time on quality and reducing the error rate have had a positive effect on their customer relationships.