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Customer Snapshot: Overview

1st in the Americas to convert to S/4HANA Enterprise Management


Convergent IS is a small B2B organization. The company had implemented SAP S/4HANA Finance and SAP Fiori user experience in 2015 to replace outdated legacy systems and streamline the billing process. 

Convergent IS

Customer Website

Line of Business
Asset Management, Finance, Human Resources, Platform and Technology, Sales, Supply Chain

SAP Solutions
SAP Fiori, SAP S/4HANA, SAP Simple Finance

Calgary, Alberta, Canada

Number of Employees

Professional Services

Visionary Themes

Run Live, Run Simple

In 2016, Convergent embarked on the next stage of their journey by focusing on operations planning and order-to-cash processes using the SAP Fiori user experience. The company went live with SAP S/4HANA Enterprise Management (1511 release) in just 10 weeks, making Convergent the first true conversion customer for 1511, expanding beyond finance to other lines of business.

All in one spot.

Customer Snapshot: History

The Start of Something Big

Since 2002, Convergent IS has designed and implemented simple solutions for over 100 customers to help them enable their mobile enterprises and unlock value trapped in complexity.

Our success is measured in clients repeatedly inviting us back to solve their toughest enterprise challenges. We love working with clients to help them find the art of the possible, and delivering it, enabling their enterprise like never before. –Shaun Syvertsen, Managing Partner, Convergent IS

Customer Snapshot: Business Model

Mobile and UX Experts

Convergent IS designs and implements easy-to-use mobile and UX solutions for a variety of customers that include municipalities, first responders and emergency services, as well as companies in the utility and energy fields and professional services.

Customer Snapshot: Success Strategy

Going to Market

Convergent IS is at the leading edge of business practices and technology, not just in concept, in practice. They have developed a rigorous understanding of the context of their customers, their markets, their best practices, and their teams.

We believe it’s in our long-term best interest to put our clients first, where it’s about delivering the results you need to move your business forward. –Shaun Syvertsen, Managing Partner, Convergent IS

The Challenge

A Nice Problem to Have—Until You Have It

Convergent IS implemented SAP S/4HANA and SAP Fiori user experience to manage the risks of foreign exchange and centralize outdated legacy systems. A year into the new system, the new digital core, SAP S/4HANA Enterprise Management was released and Convergent was ready to take advantage of the upgrade. 

With only ten weeks for implementation, Convergent became the first “conversion” customer to the 1511 release, expanding beyond finance to other lines of business including order-to-cash using the SAP Fiori user experience.

200% Growth outgrows legacy system.

Enter SAP

SAP S/4HANA Early Adopter Care Program

Convergent IS was already running SAP S/4HANA and SAP Fiori user experience with amazing results. When the company learned about the upgrade, they immediately saw the potential benefits of making the switch as early as possible. As part of the SAP S/4HANA Early Adopter Care Program, Convergent IS received significant help from SAP to ensure a successful adoption of the new technologies. SAP provided a project coach, a development sponsor and a development expert, and ensured swift resolution of all issues as they arose. Convergent IS had a direct link into SAP development team to help them get the most out of the new solution.

Enter SAP: The SAP Experience

An Easy Upgrade

Within just ten weeks from start to finish, Convergent IS achieved the first conversion on a global basis, and first 1511 install in the Americas. Convergent IS had implemented SAP S/4HANA and SAP Fiori user experience only a year earlier. These solutions gave the company the tools needed to manage the risks of foreign exchange. The SAP S/4HANA solution eliminated the reconciliation between financial and management accounting, putting this information into a single central location. The new upgrade enhanced the system with impact throughout all areas of business. The company gained immediate insight into all areas of the business and easier access thanks to a simplified and enhanced user experience.

SAP Simple Finance reinforces a single point of truth.–Shaun Syvertsen, Managing Partner, Convergent IS

Better Business

Putting Information to Work

Introducing SAP S/4HANA and SAP Fiori UX has given the sales team insight into net margins for specific accounts. Additionally, tracking hours in real-time has led to more accurate invoices and better project margin analysis.
The upgrade has provided even more opportunities for Convergent IS to Run Live. From a simple user experience to stronger integration among the various departments – finance, HR, sales, operations and resources – the new system provides a clear snapshot of where the business is and what needs to happen next.

That whole order-to-cash process is integrated and connected in a way it’s never been for anything before.–Shaun Syvertsen, Managing Partner, Convergent IS

Better Business: Benefits

Something for Everyone

It’s not just the sales team that has realized benefits. Informed investment decisions are now based on improved business asset visibility and new employees can be more easily trained with a personalized user experience.
The new upgrade is now filling the gaps, adding new features into the digital core in real-time. Any clean up items on the old to-do list have now been checked off, and the new system enables easier, faster fixes than before.

Better Business: Run Simple

What’s Good for the Goose …

Convergent IS promises their customers beautifully simple solutions to transform the enterprise experience. With the introduction of SAP S/4HANA software, they have done the same thing for themselves.

Journey Ahead

Racing Ahead

With future expansion a given now that Convergent IS has rolled out SAP S/4HANA suite to manage the supply chain in the cloud, they look forward to continual optimization and improving the onboarding experience for their growing employee base.

Using SAP S/4HANA Finance solution is like going from a tricycle for small-business accounting software to a race car. It will help Convergent continue our fast-paced growth and simplify our business processes. –Shaun Syvertsen, Managing Partner, Convergent IS
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